Consumer Loan Collection/Recovery Manager jobs in Irving, TX

Job Description: We are seeking a highly motivated and experienced Assistant Manager of Consumer Loan Collections to join our dynamic team. The ideal candidate will play a pivotal role in managing the consumer loan collections department, ensuring effective and efficient recovery processes while maintaining excellent customer relations.

Responsibilities:

• Oversee day-to-day operations of the consumer loan collections department.
• Develop and implement strategies to optimize collections performance and reduce delinquency rates.
• Monitor collection efforts and provide guidance to team members to ensure compliance with company policies and regulatory requirements.
• Analyze collection data and trends to identify opportunities for process improvement.
• Handle escalated customer inquiries and complaints in a professional and timely manner.
• Collaborate with cross-functional teams to streamline processes and enhance customer experience.

Requirements:

• Bachelor's degree in Business Administration, Finance, or related field preferred.
• Minimum of 3 years of experience in consumer loan collections, with at least 2 years in a supervisory or managerial role.
• Proficiency in loan servicing systems and collection software.
• Strong understanding of consumer lending regulations and compliance standards.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proven leadership abilities with a focus on team development and performance enhancement.

Join our team and take the next step in your career as an integral part of our consumer loan collections department. Apply now and contribute to our mission of financial empowerment and success!

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

Work Location: In person