Consumer Loan Area Manager jobs in Reading, PA

Area Manager

Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973. At Diversified Maintenance we believe that details matter, as do each of our employees and customers. Through our core values of loyalty, honesty, and integrity, we strive to create a culture of growth and opportunity for each individual we employ. Although we currently have operations in all 50 United States, Puerto Rico, Guam, and the Virgin Islands, Diversified Maintenance is projected to double in size in the next five years. Join a large growing company with a sense of pride in everything that we do.

Summary

This position provides all aspects of management and oversight for assigned locations within a geographic area. The Area Manager provides direct oversight to hourly employees and in some cases Supervisory support. This person ensures that standards are met; locations are fully staffed, hours and wage rates align with budgets, and continually works to develop the employees that report to them. Through evaluation of sites and excellent communication skills, the Area Manager ensures customer satisfaction on every level.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This is not an all-inclusive list of duties.

Recruit and train hourly team members

• Understand and Champion the Company's Strategic Principles, Core Values and People Culture
• Recruit and hire employees to ensure accounts are properly staffed according to contract specifications

• Assign duties and tasks to employees and inspect work for cleanliness and completion
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to ensure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
• Establish relationships with customers by visiting accounts regularly to ensure the highest quality of service
• Resolve problems and complaints promptly to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to assure issues are resolved
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract

• Ensure all mandatory Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes to meet customer needs.

MINIMUM QUALIFICATIONS:

• Business-level English proficiency in verbal and written communication
• Two to three years of management experience required in a related field, with janitorial industry experience preferred
• Ability to multitask and adapt to changing environments.
• A customer service & satisfaction mindset
• High school degree or equivalent

KNOWLEDGE SKILLS and ABILITIES: Special skill knowledge and pertinent techniques to work assignment involve:

• Leadership effectiveness, ability to motivate, train, and develop team members.
• Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred.
• Thoroughness, dependability, tact, and courtesy; ability to work in a team environment and use good judgment.
• Ability to effectively use technology, including the internet, Email, Word, and Excel as well as the ability to utilize technology to recruit, onboard, and manage employee data.
• Effective communicator with customers, both internal and external.
• Organized, proven problem-solving abilities, and ability to multi-task, prioritize job responsibilities
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Bi-lingual (English/Spanish) is a plus (depending on the account).

PHYSICAL DEMANDS: This job may require lifting of objects up to 50 lbs., with frequent lifting and or carrying of objects weighing up to 25 lbs. Other physical demands that are required are, reaching, climbing, stooping and or kneeling, lifting, carrying, pushing and pulling, writing, and seeing.

LICENSURE: Must possess a valid state driver’s license to fulfill the duties of this position, as significant travel between accounts is required. Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.

Diversified Maintenance is an equal opportunity employer committed to inclusion and diversity and does not discriminate against an employee or applicant on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Diversified is a drug-free workplace and employment may be subject to passing a pre-employment drug screening.