Consumer Loan Area Manager jobs in Petaluma, CA

Consumer Loan Area Manager directs the consumer loan department of a financial institution or other organization. Oversees the research, development, communication, and implementation of consumer lending policies. Being a Consumer Loan Area Manager analyzes lending data to identify risks, trends, and areas for improvement. Ensures lending volume and profit goals are met. Additionally, Consumer Loan Area Manager develops a productive staff with training and coaching. Monitors compliance with federal and state lending regulations. Requires a bachelor's degree. Typically reports to senior management. The Consumer Loan Area Manager manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Consumer Loan Area Manager typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Consumer Care Manager
  • Coloplast
  • Oakville, CA FULL_TIME
  • Consumer Care Manager
    Location:

    Oakville, CA

    Job Family: Consumer
    Country/Region: Canada

    The Consumer Care Manager is directly responsible for the performance of both the Consumer Care and Direct to Consumer (DTC) teams. The position acts as they key driver of performance and overall development of the team and is responsible for the operational functions of our customer support program known as Coloplast Care. This individual is responsible for leading the execution of our consumer campaigns to generate revenue while also managing the executional responsibilities of our direct sales business, ShopColoplast. The successful candidate for this role should have prior experience leading a team and a demonstrated ability manage, summarize and report-out on information based on data. This position is an integral part of the consumer journey, giving you the opportunity to make a valuable contribution to the organization and our consumers.

    Major Areas of Accountability

    • Recruit and develop direct reports, utilizing all Coloplast tools, processes, and resources. Ensure successful integration and training of new hires.
    • Monitor, measure, train, coach and motivate team members to effectively engage with consumers, clinicians, and other stakeholders.
    • Ensure team is informed and trained on products, processes, and procedures to better serve the consumer.
    • Provide direction to the Team Lead to ensure consistent and effective training sessions focused on elevating the Consumer Care and Direct to Consumer teams.
    • Responsible for the daily management of direct reports including, but not limited to: personal time off, leave and vacation requests and managing appropriate staffing to ensure adequate phone/ online chat coverage.
    • Conduct regular team meetings, time to talk and performance focused conversations, coaching, training and support the professional development of the team.
    • Ensure deliverables and KPI metrics are met consistently including but not limited to customer retention, database completeness, customer engagement.
    • Manage escalated complaints from clinicians and consumers as required.
    • Provide insight and support for Care program reporting tools; provide insights to territory managers and sales teams as required.
    • Provide consistent feedback and insight to marketing/management team about consumer habits and patterns as well as future potential innovation to our support program.
    • Maintain strong partnerships with all internal teams, both locally and globally. Engaging in cross functional coordination and capacity planning.
    • Work closely with the Head of Channel to execute on the strategic initiatives as defined for our direct to consumer business, ShopColoplast. Provide insight to Head of Channel regarding customer feedback/day to day management.
    • Execute on the strategic and executional focuses as defined through our annual business performance plan.
    • Act as the Consumer Care subject matter expert (SME) for collaboration with other departments.
    • Work in collaboration with leadership to determine and establish reporting needs to track and maintain quality service workflow.
    • Ensure team members are accountable to the Coloplast mission, policy, and procedures.
    • Administrative support for Coloplast Care program and Consumer email box.
    • Manage all aspects of relationship with the global teams including all lead entry, campaigns, training and communication.

    Basic Qualifications

    • Prior experience in leadership, either direct or indirect.
    • 3 years of contact center experience
    • University Bachelor's Degree required
    • Proven track record in call center environment preferably in business to consumer phone sales
    • Successful and effective coaching techniques; ability to deliver performance feedback
    • Highly structured approach, with a strong attention to detail and proper documentation of all work
    • Ability to effectively communicate with all levels of management
    • Healthcare experience required. Bilingualism preferred (French/English).
    • Excellent verbal and written communication skills

    Preferred Qualifications

    • 3 years of management or supervisory experience is highly preferred
    • Cross functional project management experience
    • Proficiency in Salesforce and Microsoft Suite
    • Proficiency in PowerBI
    • Excellent team building and coaching skills
    • Bilingualism preferred (French/ English)

    Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the worlds leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

    Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because - and not despite - of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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  • 24 Days Ago

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Technical Coach
  • Sport Clips - Manager - CA819
  • Petaluma, CA FULL_TIME
  • Sport Clips Haircuts is Hiring! Do What You Love. Love What You Do. JOB DESCRIPTION As an Technical Coach (Hair Stylist Educator), you play an important role in developing our Teams by ensuring every ...
  • 12 Days Ago

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Women's Health APP Needed in the Bay Area- FT/Perm + Loan Repayment - 1502461EXPPLAT
  • LocumJobsOnline
  • Novato, CA FULL_TIME
  • LocumJobsOnline is working with CompHealth to find a qualified Obstetrics and Gynecology PA in Novato, California, 94945!Pay Information$135,000 to $160,000 per yearAbout The PositionAn FQHC in the Ba...
  • 1 Month Ago

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Internal Medicine APP Needed in the Bay Area- FT/Perm + Loan Repayment - 1502457EXPPLAT
  • LocumJobsOnline
  • Novato, CA FULL_TIME
  • LocumJobsOnline is working with CompHealth to find a qualified Internal Medicine PA in Novato, California, 94945!Pay Information$135,000 to $160,000 per yearAbout The PositionAn FQHC in the Bay Area i...
  • 1 Month Ago

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Women's Health APP Needed in the Bay Area- FT/Perm + Loan Repayment - 1502458EXPPLAT
  • LocumJobsOnline
  • Novato, CA FULL_TIME
  • LocumJobsOnline is working with CompHealth to find a qualified Obstetrics and Gynecology NP in Novato, California, 94945!Pay Information$120,000 to $160,000 per yearAbout The PositionAn FQHC in the Ba...
  • 1 Month Ago

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Internal Medicine APP Needed in the Bay Area- FT/Perm + Loan Repayment - 1502455EXPPLAT
  • LocumJobsOnline
  • Novato, CA FULL_TIME
  • LocumJobsOnline is working with CompHealth to find a qualified Internal Medicine NP in Novato, California, 94945!Pay Information$120,000 to $160,000 per yearAbout The PositionAn FQHC in the Bay Area i...
  • 1 Month Ago

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0 Consumer Loan Area Manager jobs found in Petaluma, CA area

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Harvest Agent
  • Cresco Labs
  • Santa Rosa, CA
  • COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis i...
  • 3/28/2024 12:00:00 AM

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Senior Research Associate, Biomanufacturing Process (Temporary)
  • Vir Biotechnology, Inc.
  • San Francisco, CA
  • Vir Biotechnology, Inc. is an immunology company focused on combining cutting-edge technologies to treat and prevent inf...
  • 3/28/2024 12:00:00 AM

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Account Manager NorCal / San Francisco
  • Clase Azul México
  • San Francisco, CA
  • Account Manager Company Overview: Founded in 1997, Clase Azul Mexico is a luxury spirit brand boasting a full range of u...
  • 3/27/2024 12:00:00 AM

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Universal Banker - Universal Member Service Representative
  • Self Help
  • Vallejo, CA
  • ** Universal Banker - Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:**...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Epiphone Guitar Corp.
  • Petaluma, CA
  • **Customer Service Representative** Petaluma, CA US Regular Full Time * **Job Summary** The Customer Service Representat...
  • 3/26/2024 12:00:00 AM

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Territory Manager- Southern California
  • WINEBOW, Inc.
  • Benicia, CA
  • Winebow, a prestigious importer and distributor of premium wines and craft spirits from around the world, seeks a Territ...
  • 3/26/2024 12:00:00 AM

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Reservations Specialist
  • Pernod Ricard
  • Rutherford, CA
  • OBJECTIVE: The Reservations Specialist is critical to facilitating the accurate booking of all winery experiences, assis...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist Napa
  • Foliowine
  • Napa, CA
  • Title **Customer Service Specialist - DTC** Description **Customer Service Specialist** **Position Description** **At Fo...
  • 3/25/2024 12:00:00 AM

Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census. The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Area Manager jobs
$205,897 to $318,912
Petaluma, California area prices
were up 2.5% from a year ago

Consumer Loan Area Manager in Alexandria, LA
This is part of the consumer loan area manager job description.
December 18, 2019
Consumer Loan Area Manager in Hartford, CT
This individual looks into the loan activity for multiple branches and locations all over to ensure that everything is as it should be.
December 07, 2019
Consumer Loan Area Manager in Wilmington, DE
An area management position is distinctly different from other types of consumer loan manager positions in that it encompasses a wide region.
January 01, 2020