Consumer Credit Manager supervises underwriting operations and oversees the loan application review process to determine loan eligibility and terms. Coordinates the day-to-day activities of the underwriting team to ensure that loan screening is conducted timely, accurately, and in compliance with all regulations. Being a Consumer Credit Manager provides loan options or product recommendations based on qualifications and keeps the team updated and informed of new products, regulations, or product changes. Assists customers through the loan process by researching and answering complex or unique customer inquiries, clarifying details, and coordinating with internal parties. Additionally, Consumer Credit Manager requires a bachelor's degree. Typically reports to a manager. The Consumer Credit Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Credit Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
SUMMARY DESCRIPTION
To be successful in this role, applicant must be fully effective with regards to meeting or exceeding assigned production and service level goals that will support the Credit Union’s mission and strategic goals.
Demonstrates a highly motivated, positive, outgoing personality with a strong emphasis on sales, member service and be results oriented. Ensure the Credit Union maximizes lending and sales opportunities to enhance quality and depth of member relationship and profitability. Very knowledgeable in the lending process from application to closing, familiar with all Credit Union products and services and is able to effectively offer appropriate solutions to each member’s unique situation.
CORE COMPETENCIES
Take complete loan applications from inbound/outbound/online/dealer referral channels. Actively look for lending opportunities to further assist the member as well as increase loan volume as well as new accounts, ancillary products and services.
Personifies the role of a trusted advisor, providing excellent service. Able to clearly communicate with members in oral and written form.
Provides accurate and timely information, responses and decisions.
Able to transition seamlessly through various applications and be proficient with sales and loan interviewing techniques.
Ability to use technology to efficiently perform job functions.
Assist loan processors in facilitating timely loan closings, such as: gathering loan documents, coordinate tracking of documents, etc.
Fosters a spirit of cooperation to ensure the success of the team. Displays flexibility regarding scheduling. Ability to work flexible hours as needed, which may include occasional Saturdays.
Meet or exceed established loan, ancillary product and service goals.
Recommend changes to dealer cross sell program as needed to mitigate risks and facilitate a positive member experience.
Adhere to all mortgage & consumer lending regulation and credit union loan and member privacy policies.
Meet all credit union sales and compliance training requirements.
Other duties as assigned by manager.
Requirements
KNOWLEDGE SKILL AND ABILITY
Credit Reporting/Scoring. Personal finance.
Critical thinking/analytical skills.
Ability to focus on more than one task.
Ability to prioritize tasks and goals.
Displays self-confidence and self-motivation.
Uses sound judgment and makes good business decisions.
Ability to see the ‘big picture’ of member retention and organizational growth.
EDUCATION AND/OR FORMAL TRAINING
Associate’s degree or equivalent training/work experience preferred. Strong knowledge of the processing of real estate and consumer loans. Bilingual in English and Spanish preferred.
EXPERIENCE
At least two years financial service experience including internal & external business development and consumer finance sales preferred.
COMPENSATION & BENEFITS
Starting hourly rate - $19.00 - $22.00 hourly depending on experience
Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.