Consumer Credit Analyst jobs in Petaluma, CA

Consumer Credit Analyst reviews loan applications and related documentation to determine loan eligibility and terms. Analyzes financial information provided and collects additional documentation as necessary. Being a Consumer Credit Analyst provides loan options, terms, or other product recommendations based on qualifications. Assists customers through the loan process by researching and answering customer inquiries, clarifying details, and coordinating with internal parties. Additionally, Consumer Credit Analyst typically requires a bachelor's degree. Typically reports to a supervisor or manager. The Consumer Credit Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Consumer Credit Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Consumer Care Manager
  • Coloplast
  • Oakville, CA FULL_TIME
  • Consumer Care Manager
    Location:

    Oakville, CA

    Job Family: Consumer
    Country/Region: Canada

    The Consumer Care Manager is directly responsible for the performance of both the Consumer Care and Direct to Consumer (DTC) teams. The position acts as they key driver of performance and overall development of the team and is responsible for the operational functions of our customer support program known as Coloplast Care. This individual is responsible for leading the execution of our consumer campaigns to generate revenue while also managing the executional responsibilities of our direct sales business, ShopColoplast. The successful candidate for this role should have prior experience leading a team and a demonstrated ability manage, summarize and report-out on information based on data. This position is an integral part of the consumer journey, giving you the opportunity to make a valuable contribution to the organization and our consumers.

    Major Areas of Accountability

    • Recruit and develop direct reports, utilizing all Coloplast tools, processes, and resources. Ensure successful integration and training of new hires.
    • Monitor, measure, train, coach and motivate team members to effectively engage with consumers, clinicians, and other stakeholders.
    • Ensure team is informed and trained on products, processes, and procedures to better serve the consumer.
    • Provide direction to the Team Lead to ensure consistent and effective training sessions focused on elevating the Consumer Care and Direct to Consumer teams.
    • Responsible for the daily management of direct reports including, but not limited to: personal time off, leave and vacation requests and managing appropriate staffing to ensure adequate phone/ online chat coverage.
    • Conduct regular team meetings, time to talk and performance focused conversations, coaching, training and support the professional development of the team.
    • Ensure deliverables and KPI metrics are met consistently including but not limited to customer retention, database completeness, customer engagement.
    • Manage escalated complaints from clinicians and consumers as required.
    • Provide insight and support for Care program reporting tools; provide insights to territory managers and sales teams as required.
    • Provide consistent feedback and insight to marketing/management team about consumer habits and patterns as well as future potential innovation to our support program.
    • Maintain strong partnerships with all internal teams, both locally and globally. Engaging in cross functional coordination and capacity planning.
    • Work closely with the Head of Channel to execute on the strategic initiatives as defined for our direct to consumer business, ShopColoplast. Provide insight to Head of Channel regarding customer feedback/day to day management.
    • Execute on the strategic and executional focuses as defined through our annual business performance plan.
    • Act as the Consumer Care subject matter expert (SME) for collaboration with other departments.
    • Work in collaboration with leadership to determine and establish reporting needs to track and maintain quality service workflow.
    • Ensure team members are accountable to the Coloplast mission, policy, and procedures.
    • Administrative support for Coloplast Care program and Consumer email box.
    • Manage all aspects of relationship with the global teams including all lead entry, campaigns, training and communication.

    Basic Qualifications

    • Prior experience in leadership, either direct or indirect.
    • 3 years of contact center experience
    • University Bachelor's Degree required
    • Proven track record in call center environment preferably in business to consumer phone sales
    • Successful and effective coaching techniques; ability to deliver performance feedback
    • Highly structured approach, with a strong attention to detail and proper documentation of all work
    • Ability to effectively communicate with all levels of management
    • Healthcare experience required. Bilingualism preferred (French/English).
    • Excellent verbal and written communication skills

    Preferred Qualifications

    • 3 years of management or supervisory experience is highly preferred
    • Cross functional project management experience
    • Proficiency in Salesforce and Microsoft Suite
    • Proficiency in PowerBI
    • Excellent team building and coaching skills
    • Bilingualism preferred (French/ English)

    Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the worlds leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

    Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because - and not despite - of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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    EOE M/W/Vets/Disabled

     

  • 24 Days Ago

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Member Relationship Specialist
  • Redwood Credit Union
  • Rohnert Park, CA FULL_TIME
  • At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire! Since 1950, Redwood Credit Union has been helping people reach th...
  • 21 Days Ago

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Member Relationship Specialist
  • Redwood Credit Union
  • Petaluma, CA PART_TIME
  • At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire! Since 1950, Redwood Credit Union has been helping people reach th...
  • 14 Days Ago

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Financial Analyst
  • Clover Sonoma
  • Petaluma, CA FULL_TIME
  • About the roleAn exciting and challenging position exists as a Financial Analyst. Reporting to the Financial Planning and Controller, the selected individual will provide critical support in the creat...
  • 10 Days Ago

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HRIS Analyst (Administrative Analyst/Specialist, Exempt II)
  • The California State University
  • Sonoma, CA FULL_TIME
  • Application Process This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Friday, February 9, 2024. In your cover letter,...
  • Just Posted

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HRIS Analyst (Administrative Analyst/Specialist, Exempt II)
  • Sonoma State University
  • Rohnert Park, CA FULL_TIME
  • HRIS Analyst (Administrative Analyst/Specialist, Exempt II)Job No: 533304Work Type: StaffLocation: SonomaCategories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information S...
  • Just Posted

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0 Consumer Credit Analyst jobs found in Petaluma, CA area

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Sr. Product/Solutions Marketing Manager - Cloud Security
  • Cloudflare
  • San Francisco, CA
  • About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company ru...
  • 3/28/2024 12:00:00 AM

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Analyst II, Credit Risk
  • Affirm
  • San Francisco, CA
  • Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay la...
  • 3/28/2024 12:00:00 AM

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Inventory & Supply Chain Analyst
  • Oliver
  • San Francisco, CA
  • **Inventory & Supply Chain Analyst** Flexible / Operations / Full-time Oliver Space is looking for an Inventory & Supply...
  • 3/28/2024 12:00:00 AM

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Financial Analyst / Inventory Planner
  • Carve Designs
  • Sausalito, CA
  • Carve Designs is a rapidly growing women’s beach lifestyle apparel brand based in Sausalito, California. We are seeking ...
  • 3/27/2024 12:00:00 AM

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Deputy District Attorney IV - Criminal Division
  • County of Sonoma
  • Santa Rosa, CA
  • Position Information The Sonoma County District Attorney's Office is seeking an experienced attorney to join their Crimi...
  • 3/27/2024 12:00:00 AM

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Customer Experience Insights Analyst San Francisco, Remote
  • Wish Shopping
  • San Francisco, CA
  • **Customer Experience Insights Analyst** * San Francisco, CA * Employees can work remotely * Full-time **Company Descrip...
  • 3/27/2024 12:00:00 AM

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Business Analyst (Business Data Analyst)
  • Perfict Global, Inc.
  • San Francisco, CA
  • About Us: Perfict Global is a leading IT consulting services provider focused on providing innovative and successful bus...
  • 3/27/2024 12:00:00 AM

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VP, Communications
  • Grammarly
  • San Francisco, CA
  • Grammarly is excited to offer a remote-first hybrid working model . Team members work primarily remotely in the United S...
  • 3/27/2024 12:00:00 AM

Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census. The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Credit Analyst jobs
$59,813 to $81,298
Petaluma, California area prices
were up 2.5% from a year ago

Consumer Credit Analyst in Columbus, OH
It is helpful to consult a proven example such as the following consumer credit analyst resume sample.
February 20, 2020
Reading credit reports and piecing together the story of a person’s finances is imperative to being a good consumer credit analyst.
January 03, 2020
Consumer Credit Analyst in Philadelphia, PA
Because consumer financials are rarely cut and dried, credit analysts must be able to evaluate a large amount of information in a short period of time and provide an honest and objective appraisal of a person’s financial situation.
February 02, 2020
Consumer Credit Analyst in Spartanburg, SC
Prerequisite to this, consumer credit analysts must have a firm grasp on what constitutes a good risk and what constitutes a faulty one.
January 12, 2020