Construction Representative, Sr. jobs in Livonia, MI

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients while assiting with service schedules as needed. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.

Duties:

- Answer incoming calls from customers and provide assistance with inquiries or concerns

- Respond to customer emails, messages, and calls in a timely and professional manner

- Provide accurate information regarding products, services, and policies

- Assist customers in during scheduling

- Process orders to sales in a timely mannor

- Maintain customer records by updating account information and notes

- Perform data entry tasks to update customer information and track interactions

Skills:

- Excellent customer service skills with the ability to handle difficult situations professionally

-Ability to communicate effectively

- Strong phone etiquette and active listening skills

- Ability to analyze customer needs and provide appropriate solutions

- Proficient in data entry with a high level of accuracy

If you are looking for a rewarding opportunity while utilizing your excellent communication skills, then this position is perfect for you. Join our team today as a Call Center Representative and be part of a dynamic and supportive work environment.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person