Configuration Analyst jobs in Tennessee

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.

Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. 

WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.

Visit our LinkedIn page to see what we're up to!

Why we're hiring:

• Manage the CMDB and all the data interfaces including workflows required both inside and outside of ServiceNow
• Support our SIAM partner in all aspects of the CMDB including data ownership and stewardship
• Work with key business stakeholders and data owners to ensure the CMDB business related data quality is maintained and sufficient for our partners/suppliers to use on a daily basis
• Be the SMEs for the CMDB structure, process and workflows
• Ensure the core WPP IT CMDB is maintained to the highest standards and quality
• Work with their key business stakeholders and data owners to ensure the CMDB business related data quality is maintained and sufficient for our partners/suppliers to use on a daily basis.

What you'll be doing:

• Act as the technical and functional data analyst to support delivery and ongoing management of ServiceNow
• Support the Lead in liaising between the wider WPP IT teams and partners on design requirements and proposed solutions
• Provide expertise and quality assurance on configuration of the ServiceNow system
• Act as subject matter expert for systems within the given archetype and their integrations with other centralized tooling
• Manage the CMDB elements and all the data interfaces including workflows required both inside and outside of ServiceNow for their aligned archetype
• Develop and support reporting processes
• Monitor and audit data quality
• Develop records management processes and policies
• Identify areas to increase efficiency and automation of processes
• Set-up and maintain automated data processes
• Liaise with archetype teams to fully understand data content and identify any gaps
• Manipulate, analyse and interpret complex data sets relating to the employer's business
• Prepare reports for internal and external audiences using business analytics reporting tools
• Use tools provided to create data dashboards, graphs and visualisations
• Using automated tools to extract data from primary and secondary sources
• Identifying corrupted data / errors and managing workflow to correct these
• Performing analysis to assess quality and meaning of data
• Analysing local, regional, and global trends that impact the archetype and potentially the wider WPP organisation
• Preparing reports for the archetype stating trends, patterns, and predictions using relevant data.

What you'll need:

• Strong analytical and organisational skills
• Experience of managing data within a global CMDB
• Working with third party suppliers within a SIAM ecosystem
• Strong understanding of data structures, sources, organisation, storage and workflow
• Ability to manage, clean, abstract and aggregate data
• Apply tools and techniques for data analysis and data visualisation
• Attention to detail and capacity to translate into actions
• Ability to mine and analyse large datasets and present inferenced outcomes
• Articulate analysis and designs in various formats
• Strong reporting skills with ability to manipulate and link differing data sets
• Highly motivated, flexible team player with the ability to deliver in a timely and professional manner
• Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience
• Strong communication and influencing skills to create relationships at operational level across the business
• Experience working within a global organisation
• Ability to support multiple activities at one time and prioritise tasks as required
• Business advocate to drive efficiencies, stabilization and continuous improvement
• Prior experience of ServiceNow would be a benefit
• Power BI / other BI tool experience an advantage
• Advanced Excel knowledge
• Database design / administration experience a benefit
• ITIL / ITSM knowledge or experience an advantage.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

If this role hasn’t captured your interest, that’s ok! Would you consider sharing your opinion?
  
At WPP, we’re always trying to improve our hiring process, so your feedback is appreciated. Don’t worry, all responses will not influence any future applications that you may make. 

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WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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