Configuration Analyst jobs in Monroe, LA

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Support Analyst
  • Network Coverage
  • Ruston, LA FULL_TIME
  • Job description

    Who we are:

    Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.

    Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion.

    Integrity, Humility, Ownership, Urgency, Service.

    What the role is:

    Support Analyst

    Level: Entry-Level

    Reports To: Service Operations Manager

    Basic Scope and Function:

    The primary objective of the Support Analyst is to address and resolve support client requests via ticket, email, phone and in person at the client's location. The goals are to resolve as many tickets as completely as possible. For field appointments, the goals are to complete the task at hand as efficiently as possible and with as minimal impact to the client as possible.

    Knowledge, Skills and Abilities (KSAs) Required:

    • Strong problem-solving skills, firm understanding of how to properly troubleshoot problems.
    • Excellent customer service skills, including understanding how to de-escalate, how to soothe and how to deliver the most efficient solution.
    • Strong communication skills, both verbal and written.
    • Ability to ask qualifying questions to produce the optimal result.
    • Strong familiarity with Windows desktop operating systems.
    • Strong familiarity with Microsoft Office suite of application.
    • Experience with Mac OS and iOS is preferred, but not required.
    • Basic understanding of networking concepts.
    • Familiarity with Windows server operating systems are a big plus.
    • Familiarity with RMM tools is a plus, but not required.
    • Strong organizational, operational and inter-personal skills.
    • Assertive, customer-oriented and task-driven attitude.
    • Reliable personal transportation for use in traveling to clients' offices is essential.

    Minimum Experience and Education Required:

    • Prefer a minimum of 1 year real world IT experience.
    • No College Education or Certifications Required

    Supervisory/Managerial Experience and Responsibility:

    • No supervisory or managerial experience required.
    • No supervisory or managerial duties in this role.

    Work Environment:

    Work is primarily performed in standard office environments. Client environments may vary. May be exposed to moderate noise levels from machinery. Work involves operation of personal computer equipment for 8 hours or more daily.

    Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

    Duties may also involve stooping, kneeling, crawling, reaching and moving of equipment in order to install or check the installations of network devices and cabling. Travel to various worksites may be required.

    Physical Requirements:

    Sitting

    Standing

    Moving of self

    Moving of equipment

    Communicating

    Visual acuity ford driving and computer work

    Kneeling

    Crawling

    Reaching

    Stooping

    Lifting

    Pulling

  • Just Posted

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JDEdwards business systems analyst
  • Impact Solutions Inc
  • Ruston, LA FULL_TIME
  • A dynamic and rapidly growing forest products company located in Ruston, Louisiana. is looking for a JDE Business systems analyst As a JDE E1 Business Systems Analyst , your primary focus will be: Col...
  • 22 Days Ago

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Credit Risk Management Analyst
  • Origin Bank
  • West Monroe, LA FULL_TIME
  • About the JobSummary: Prepares weekly, monthly and quarterly Credit Risk Management reports and other reports as requested, examines loan transactions for adherence to bank policy while promoting an a...
  • 23 Days Ago

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Technical Support Analyst (FT)
  • Origin Bank
  • Ruston, LA FULL_TIME
  • Origin Bank is seeking a Technical Support Analyst to join our team in Ruston, LA!Summary:Technical Support Analysis will be considered second level technical support at an enterprise level; supportin...
  • 1 Day Ago

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Client Service Analyst
  • AIMS, Inc.
  • Monroe, LA FULL_TIME
  • Are you someone who enjoys troubleshooting and solving problems in a fast-paced (i.e. non-boring) environment? Ready to swap the rigid corporate vibe for a relaxed team that feels like a close-knit ci...
  • 2 Days Ago

O
Robotics Process Automation Analyst
  • Origin Bank
  • Ruston, LA FULL_TIME
  • Summary The primary role of the Process Automation Analyst is to understand current business processes, analyze those processes and business requirements, determine the potential and ROI for automatio...
  • 13 Days Ago

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0 Configuration Analyst jobs found in Monroe, LA area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • West Monroe, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Bastrop, LA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

W
PT Member Support Specialist - Work From Home>
  • Wellth
  • Monroe, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

W
PT Member Support Specialist - Work From Home>
  • Wellth
  • Bastrop, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Bastrop, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Sr. Android Developer - Remote!
  • Artech LLC
  • West Monroe, LA
  • DESCRIPTION Artech is currently looking for experienced professional for the below position. Job ID : 24-06102 Title : S...
  • 3/25/2024 12:00:00 AM

Monroe (historically French: Poste-du-Ouachita) is the eighth-largest city in the U.S. state of Louisiana. It is the parish seat of Ouachita Parish. In the official 2010 census, Monroe had a population of 48,815. The municipal population declined by 8.1 percent over the past decade; it was 53,107 in the 2000 census. After a recheck in 2012, the Census Bureau changed the 2010 population from 48,815 to 49,147. Mayor Jamie Mayo, however, maintains that the Monroe population is more than 50,000 and indicated that he will pursue a continued challenge to the count. Monroe is the principal city of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Configuration Analyst jobs
$53,641 to $66,079
Monroe, Louisiana area prices
were up 1.2% from a year ago

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