Configuration Analyst jobs in Canton, MI

All Covered - Project Coordinator – Configuration Services

Project Coordinator - Duties and Responsibilities:

At All Covered, project coordinators are tasked with three key customer engagement elements. These are:

● Managing scope of work

● Managing expectations

● Managing the project within budget

Within this framework, the job is to plan, budget, oversee and document all aspects of the specific project you are working on. Project coordinators will work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support.

About the role:

You’re process-driven and obsessive about the details. You enjoy solving problems, but you enjoy preventing problems even more. You like spinning multiple plates. You have a flair for logistics and planning.

- You project zen-like calm and confidence and don’t get rattled easily

- You have great verbal and written communication skills

- You excel at managing expectations

- Projects with several moving parts do not intimidate you

- You think critically and enjoy knowledge sharing

- You work well as a team member

- You are comfortable being a change agent when you find processes you can improve

What you'll be doing:

Project coordinators support configuration and deployment services projects in All Covered’s Device Services team. The Device Services team provides project-based and ongoing managed services for customers involving computer configuration, deployment, and full lifecycle. The work is anchored out of our 25,000 sq ft configuration center and warehouse in New Hudson, MI. The role is 8am – 5pm ET, non-remote, but with considerable flexibility.

The primary charge of a project coordinator is to set and manage customer expectations and to manage deliverables in order to maximize project success and customer satisfaction. Project coordinators oversee the receipt, processing, and timely delivery of product in cooperation with personnel from shipping/receiving, warehouse management, and professional services. Further, they ensure projects are executed within budget limits, tracking actual costs and expenses against revenue. Macprofessionals follows an implementation framework for each project. Key goals are paramount to this framework. These goals include:

• Customer satisfaction
• All Covered employee satisfaction
• Ensuring project timelines are met
• Ensuring all project parties understand the overarching goals, scope, and objectives of the project
• Ensuring all stakeholders understand the success criteria for the project
• Ensuring project escalations are handled in a timely and professional manner

Key responsibilities include:

Serve as the main All Covered contact for customer communication with key attention to:

- Work closely to support customer and partner PMs

- Participate and help drive customer project kickoff conferences with project stakeholders (pre-engagement call mechanism).

- Review scope, goals, deliverables, required resources, budget, and timeline.

- Provide a project schedule to identify overall timetable with key milestones.

- Offer regular status reporting to customer (via Basecamp).

- Resolve any issues by working with stakeholders throughout the project lifecycle.

- Handle of all required project escalations.

- Present status of all projects on weekly team calls with customer PMOs

- Manage SOW by ensuring each scoped element is met and that scope variances are noted, documented, and approved by following appropriate processes (change orders or re-scopes).

- Track project production status and coordinate with production team leaders

- Tracking and approval of all project resource hours in appropriate business systems.

- Project closure meeting.

- Complete a post-project analysis to review opportunities for improvement and process calibration.

You will also be:

• Tasked with managing several projects simultaneously
• Keeping accurate records
• Posting updates via our project management systems
• Working with service delivery personnel
• Monitoring your assigned team members
• Watching costs and working with collaborative teams
• Working with partner vendors

Requirements:

• Bachelor's Degree
• 3 years minimum experience preferred
• Must work onsite in New Hudson office
• Authorized to work in the U.S

Application Link:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Project Coordinator: 3 years (Required)

License/Certification:

• PM certifications (Preferred)

Work Location: In person