Concierge - Casino jobs in Sun City, AZ

Concierge - Casino acts as a guest liaison. May make travel arrangements or dining reservations, or procure tickets for guests. Being a Concierge - Casino offers suggestions for local attractions or areas of interest. Handles or appropriately escalates guests' customer service issues. Additionally, Concierge - Casino requires a high school diploma or equivalent. Typically reports to a supervisor. The Concierge - Casino works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Casino Host
  • BLUEWATER CASINO & RESORT
  • Parker, AZ OTHER
  • Job Details

    Level:    Experienced
    Job Location:    BlueWater Resort and Casino - Parker, AZ
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    $17.00 Hourly
    Job Shift:    Any
    Job Category:    Hospitality - Hotel

    Description

    SUMMARY:

    Meets and greets guests of the casino and ensures that a high level of customer service is maintained in the VIP Lounge. Responsible to develop, reactivate and maintain strong personal relationships with high value guests. Must be knowledgeable of and be able to explain games offered by the casino as well as currently approved marketing promotions and programs. Must be knowledgeable of all hotel services and amenities. Provides customer service by providing food and drinks to guests of the Lounge. Provides comps to casino guests according to the approved internal controls. Performs duties, as assigned by the Director of Marketing, Player Development Manager, and Casino Host Coordinator at the BlueWater Resort & Casino.

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    Assist in the development of guest invitation lists for special events conducted by the BlueWater Resort & Casino. Maintains relationship with VIP guests and monitors and understands all aspects of play level, game preferences, dining and entertainment, amenities of preference to maximize repeat visits and play. Communicates both orally and in writing to current, new and past guests. Completes all required reports which includes player’s weekly activity report, dining, shows, etc. Conveys terms of Players Club Program and explains qualification requirements to prospective gaming guests. Identifies and initiates relationships with new guests for possible enrollment into the Players Club. Assists and makes reservation for guests for on and off property outlets. Books and suggests dining, shows for guests. Books golf reservations. Restocks VIP Lounge amenities. Requires Food and Beverage Handling Certification. Identifies all pertinent information of Black, Platinum card holder, i.e., Birthday, Anniversary, Spouses Name, Taste in Food, Choice of Cigarette, etc. Oversees and greets active player(s) on the floor. Reviews all player arrivals thru Hotel Reservation System to insure room readiness and any amenities as well as provide a welcome gift. Distributes information for casino events. Tracks daily check-in volume. Suggests activities for guest entertainment. Request amenities from Room Service. Perform all duties deemed necessary for the success of the department. All other duties assigned (non gaming functions and issued gaming license permitting).

    KNOWLEDGE, SKILLS & ABILITIES:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.

    Must be proficient in standard office procedures and equipment. Knowledgeable in Word, Excel and Windows. Ability to work with minimal supervision is a must. Problem solving skills are much needed to clearly present ideas and findings to Supervisor and other departments. Knowledgeable with Microsoft PC. Organizational skills. Verbal and written communication skills. Ability to multi-task, work under pressure and meet deadlines required.

    Qualifications


    QUALIFICATIONS & REQUIREMENTS:

    High school diploma or general education degree (GED). Must possess strong customer service skills. Experience in the gaming industry preferred but not required. Excellent verbal skills, ability to be creative and innovative in guest satisfaction. Ability to resolve applicable guest concerns. Enjoys interacting with people and have the ability to make each guest feel welcome. Service quality characteristics including courtesy, promptness, and professionalism. Analytical skills and good computer skills necessary.

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must be able to stand, move, and work throughout the office area and property, including walking up to 1 ½ mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment.

    WORK ENVIRONMENT:

    Indoor office environment. This position regularly works indoors but occasionally work outdoors during events. The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. Position is in a fast-paced environment. Smoke filled environment at times. Will have contact with employees, external agencies and the public.

    ACCESSIBILITY:

    Restricted

    Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.

  • 12 Days Ago

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Casino Host Coordinator
  • BLUEWATER CASINO & RESORT
  • Parker, AZ OTHER
  • Job Details Level: Experienced Job Location: BlueWater Resort and Casino - Parker, AZ Position Type: Full Time Education Level: High School Salary Range: $19.00 Hourly Job Shift: Any Job Category: Hos...
  • 15 Days Ago

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House Cleaner
  • The Property Concierge
  • Phoenix, AZ PART_TIME
  • About us We are professional, supportive, customer-centric company. Our goal is to provide all clients impeccable cleaning services. In addition, we provide superior customer service with integrity, p...
  • 28 Days Ago

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Scheduling assistant
  • Concierge Travel
  • Phoenix, AZ FULL_TIME
  • Job Title : Virtual Scheduling Assistant Location : Remote Position Type : Full-Time / Part-Time Do you have a passion for travel and customer service? We're seeking an enthusiastic and driven Virtual...
  • 1 Month Ago

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Concierge
  • Life Time, Inc.
  • Phoenix, AZ FULL_TIME
  • Job Profile Summary Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offe...
  • 19 Days Ago

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Concierge
  • Group Travel USA
  • Phoenix, AZ FULL_TIME
  • Job Title : Group Travel Concierge (Remote) Location : Remote Position Type : Full-Time / Part-Time Are you passionate about group travel and sales? We are actively seeking a dynamic and motivated Gro...
  • 19 Days Ago

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0 Concierge - Casino jobs found in Sun City, AZ area

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Concierge
  • Watermark Retirement Communities
  • Gilbert, AZ
  • This Watermark community is located in Gilbert, AZ Watermark Retirement Communities is one of the Top 25 Best Workplaces...
  • 3/29/2024 12:00:00 AM

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Porter
  • Bowlero Corp
  • Glendale, AZ
  • Overview: Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isnt any or...
  • 3/28/2024 12:00:00 AM

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Concierge
  • Troon Golf, L.L.C.
  • Surprise, AZ
  • Sterling Grove Golf and Country Club, a new Nicklaus Design Semi-Private Club in Surprise, AZ, is excited to announce th...
  • 3/28/2024 12:00:00 AM

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Concierge
  • Clearwater Living
  • Chandler, AZ
  • Overview: **$500 Sign-On Bonus!** Are you passionate about serving seniors? Do you want to be part of team that strives ...
  • 3/28/2024 12:00:00 AM

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Porter
  • Cooper's Hawk Winery and Restaurant
  • Surprise, AZ
  • Description: Coopers Hawk values its Team Members by offering the following benefits*: Competitive earning opportunities...
  • 3/27/2024 12:00:00 AM

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Porter>
  • Camping World
  • Avondale, AZ
  • Camping World - 10255 W Papago Freeway [Custodian / Janitor / Cleaner] As a Porter at Camping World, you'll: Park and mo...
  • 3/27/2024 12:00:00 AM

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Concierge
  • Pegasus Senior Living
  • Mesa, AZ
  • Do you have a passion to serve Seniors? More importantly, do you want to know that every day you are making a difference...
  • 3/27/2024 12:00:00 AM

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Concierge
  • Legacy Sports USA, LLC
  • Mesa, AZ
  • **Bell Bank Park Powered by Legacy Sports USA has an excellent and immediate opening for Part-time Concierge / Front Des...
  • 3/26/2024 12:00:00 AM

Sun City is a census-designated place and unincorporated community in Maricopa County, Arizona, United States, that is within the Phoenix metropolitan area. The population was 37,499 according to the 2010 census. Its adjoining sister city is Sun City West. Both cities are retirement communities popular with snowbirds. Sun City is located at 33°35′31″N 112°16′19″W / 33.59194°N 112.27194°W / 33.59194; -112.27194 (33.597439, −112.272052). According to the United States Census Bureau, the CDP has a total area of 14.6 square miles (38 km2), of which 14.5 square miles (38 km2) is land and 0.1 squ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Concierge - Casino jobs
$31,875 to $41,116
Sun City, Arizona area prices
were up 2.2% from a year ago

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