Concierge - Casino jobs in Pennsylvania

Concierge - Casino acts as a guest liaison. May make travel arrangements or dining reservations, or procure tickets for guests. Being a Concierge - Casino offers suggestions for local attractions or areas of interest. Handles or appropriately escalates guests' customer service issues. Additionally, Concierge - Casino requires a high school diploma or equivalent. Typically reports to a supervisor. The Concierge - Casino works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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VIP Concierge
  • Rivers Casino
  • Philadelphia, PA FULL_TIME
  • Job Category: Marketing
    Requisition Number: VIPCO002410


    Posting Details
        Posted: March 7, 2024

      Full-Time

      Locations

      Rivers Casino Philadelphia
      1001 N. Delaware Ave.
      Philadelphia, PA 19125, USA


    Job Details

    Description

    Summary: Provides exceptional service to all guests with a focus on VIP customers.


    Engagement Expectations:

    We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

    • Smile, display energy and open body language
    • Proactively greet team members and guests, initiating interaction to provide service
    • Always use a positive parting remark to end the conversation

    Essential Job Functions:

    • Welcomes customers and provides an exceptional level of guest service.
    • Responsible for ensuring the quality of High Limit and other gaming spaces in accordance with service goals and guest needs.
    • Acts as liaison between Marketing and Food & Beverage departments to ensure the successful operation of key gaming areas.
    • Facilitates new card sign ups and informs Rush Rewards members of benefits, contests and promotions.
    • Issues VIP access cards and VIP parking cards under the direction of approved qualified guidelines set forth from management.
    • Ability to extend complimentary services in accordance with the approved comp matrix.
    • Responds to guest questions, issues and concerns in a courteous and professional manner.
    • Communicates property knowledge, including but not limited, casino information, hours of operation, restaurants, marketing promotions, special events, amenities, etc.
    • Participates in special events check-in process as needed.
    • Complies with internal controls, standards and procedures.
    • Performs all other duties as assigned.

    Qualifications:

    • Must be 18 years or older.
    • High school diploma or general education degree (GED).
    • Experience in a customer service environment.
    • Excellent customer service and interpersonal skills.
    • Ability to communicate with team members and guests.
    • Ability to use basic computer software applications.
    • Ability to learn Casino Management Systems and customer database platforms.
    • Available to work flexible shifts, weekends and holidays.
    • Ability to obtain and maintain all necessary licensing.

    Physical and Mental Demands:

    • Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
    • Frequently required to stoop, and kneel.
    • Must occasionally lift and/or move up to 25 pounds.
    • Ability to work in a noisy and smoky environment.
  • 17 Days Ago

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VIP Hotel Concierge
  • Rivers Casino
  • Philadelphia, PA FULL_TIME
  • Job Category: Hotel Requisition Number: VIPHO002327 Posting Details Posted: February 19, 2024 Full-Time Locations Rivers Casino Philadelphia 1001 N. Delaware Ave. Philadelphia, PA 19125, USA Job Detai...
  • 1 Month Ago

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VIP Hotel Concierge
  • Rivers Casino Philadelphia
  • Philadelphia, PA FULL_TIME
  • Summary This position has responsibility to execute hotel food and beverage offerings- including filling and restocking food on the breakfast buffet, attending to guest needs, delivering food to guest...
  • 1 Month Ago

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Luxury Residential Concierge Philadelphia
  • Maverick Concierge
  • Philadelphia, PA FULL_TIME
  • We’re looking for a knowledgeable Concierge to attend to our residents' requests and needs in a professional, courteous and efficient manner. You should be able to deal professionally with residents i...
  • 21 Days Ago

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Luxury Residential Lead Concierge Philadelphia
  • Maverick Concierge
  • Philadelphia, PA FULL_TIME
  • We’re looking for a knowledgeable Concierge to attend to our residents' requests and needs in a professional, courteous and efficient manner. You should be able to deal professionally with residents i...
  • 28 Days Ago

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Luxury Residential Concierge Philadelphia Floater
  • Maverick Concierge
  • Philadelphia, PA FULL_TIME
  • We’re looking for a knowledgeable Concierge to attend to our residents' requests and needs in a professional, courteous and efficient manner. You should be able to deal professionally with residents i...
  • Just Posted

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Vacation Relief - Concierge/Doorperson/Porter
  • Urban Associates, LLC
  • New York, NY
  • Job Description Job Description The Vacation Relief staff member covers for various absences on our building services te...
  • 3/27/2024 12:00:00 AM

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CONCIERGE
  • Global Parking Operations, Inc.
  • Sacramento, CA
  • **Position:** CONCIERGE **Location:** Houston, TX **Job Id:** 304 **# of Openings:** 1 **Concierge Job Description** Con...
  • 3/27/2024 12:00:00 AM

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Porter
  • Foodservice Supplier
  • Alsip, IL
  • Porter FULL-TIME $16/hr Ensures all key areas of the warehouse are clean and safe for customers and employees. Cleaning ...
  • 3/26/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Kennebunk, ME
  • Overview At Sunrise, our Concierge is responsible for providing excellent hospitality as they are the first impression f...
  • 3/22/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Livingston, NJ
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 3/18/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Highland Park, IL
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 2/6/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Wayland, MA
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 2/5/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Glen Cove, NY
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 1/31/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Concierge - Casino jobs
$32,334 to $41,708

Concierge - Casino in Rapid City, SD
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Concierge - Casino in Albuquerque, NM
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Concierge - Casino in Clearwater, FL
The casino is close to the elevator , parking, reception desk and places to eat.
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