Computer Operator jobs in Washington

IT Customer Support Specialist

Job Type

Full-time

Number of hires for this role

1

POSITION TITLE:

IT Help Desk Technician / Dispatch

POSITION STATUS:

Non Exempt Full Time

PURPOSE:

The ideal candidate has a working knowledge of computers/Windows 10, Office 365 with an emphasis on Outlook & Teams Phone System, an understating of Ticket Flow. The IT Help Desk Technician / Dispatch is responsible for answering phone calls, monitoring emails, and Ticket Triage, remote and/or over the phone user support, documenting procedures and managing incidents to resolution or escalation to a more senior team member (Triage). This role handles the First- Second level support requests that come in from our clients.

Duties/Responsibilities:

The following list of responsibilities is not all inclusive and is subject to change as needed to ensure customer needs are being met.

· Answer phones, Monitor emails, Triage and document all conversations with accurate notes

· Update calendars and schedule meetings

· Create detailed service tickets, track time entries during support

· Communicate with customers any updates on service tickets

· Monitor the support email and create service tickets as needed

· Attempt first - second line support for system and user needs and escalate as needed to advanced Tiers

· Ability to work in a team and communicate effectively

· Maintain and organize the technician workbench & office

· Maintain the office workspace (trash removal, carboard recycling, equipment recycling)

· Maintain & Monitor backups of PCs, Servers SaaS, NASs as required

· Working within O365 to provide basic AD support (account generation, password resets, etc.)

· Install and configuration of a variety of Line of Business Applications

· Troubleshoot issues including but not limited to email, printing, file access, authentication, etc...

· Other assigned technician “bench” work as assigned

· Receive packages and route appropriately

· Be available for on call shift, nightly & weekend network/system installations

Requirements:

The following list of Requirements is not all inclusive and is subject to change as needed to ensure customer needs are being met at a high level.

· Ability to communicate clearly with customers and coworkers both verbally and in writing

· Multitasking and time-management skills, with the ability to prioritize tasks

· Knowledge of basic computer hardware & Operating Systems (Windows 10 & DSM)

· Azure, Office 365 SharePoint & Teams Phone System experience

· Knowledge of HIPAA, PCI & CMMC

· Knowledge of Microsoft Office Suite of products with an emphasis on Outlook, OneDrive & Teams

· Knowledge VPNs & Terminal Services/RDP solutions

· Ability to multi-task and adapt to changes quickly

· Must have reliable transportation

· Must be able to pass an employment criminal background check

Teamwork:

· Work with Supervisor & Advanced Tier Members to schedule projects and tickets

· Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks

· Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues

· Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

· Undertake other duties as required by the Senor team member, Service Delivery Manager or CTO

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift and move typical computer equipment for installation purposes

· Position requires stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.

Skills Desired:

· A love of (and ability to) Solve Problems & Challenges

· Great Communications skills, founded in being a good listener

· Must be able to type quickly and accurately while talking on the phone

· A deep desire to deliver an amazing Client Experience

· Great Communications skills, founded in being a good listener

Experience:

Help Desk: 2 - 5 years (Preferred)

Education: Associate degree or comparable work experience (see above)

Provide after hours on call support on a rotational schedule

Scheduled Weekend & Nightly work as needed

Job Type: Full-time

Pay: $42,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave
• Professional development assistance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Associate (Preferred)

Experience:

• Help desk: 5 years (Preferred)

Ability to Relocate:

• Spokane, WA 99207: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person