A Computer Operator is a role in IT which oversees the running of computer systems, ensuring that the machines, and computers are running properly. The job of a Computer Operator as defined by the United States Bureau of Labor Statistics is to "monitor and control ... and respond to ... enter commands ... set controls on computer and peripheral devices. This Excludes Data Entry."...
Source: Wikipedia (as of 09/06/2019). Read more from Wikipedia
General Purpose
The Customer Support Tier 1 Specialist reports directly to the Customer Support Manager and plays an integral role in daily support and service to our customers. Once a customer is actively using Muni-Link’s cloud-based software, the Customer Support Team will provide ongoing support on customer calls, emails, and live chats. The Customer Support Tier 1 Specialist will follow through each task until a solution is taken back to the customer and reviewed to their satisfaction. Once trained this position will have a hybrid work week onsite and remote.
Description
Tier 1 Specialist: The front-line support team. Tier 1 Specialist is able to resolve the most common incidents and requests. The Tier 1 Specialist is responsible for resolving a significant percent of issues without escalation to other teams and is typically measured by response time and customer satisfaction. Tier 1 Specialist should have strong communications skills and good troubleshooting and customer service skills. Tier 1 Specialist will be supported by effective remote access tools, a knowledge base that provides information on common solutions and workarounds, and collaboration capabilities with other support teams. Tier 1 Specialist is responsible for gathering as much information as possible from the end user. Tier 1 Specialist must use the ticketing system with which to record and track their work, to ensure all teams have progress visible to them and can coordinate communications and resolutions effectively.
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0 Computer Operator jobs found in State College, PA area