Computer Operator jobs in Hollywood, FL

As a Project Analyst, you will embody a hybrid role that encompasses aspects of a business analyst, business relations manager, and Quality Assurance within the project team. Your primary focus will be on product expertise, end-user support, and maintaining a robust technology ecosystem that ensures an exceptional guest experience. This position will be full-time, onsite, and is a contract renewed semi-annually.

What You’ll Do

• Demonstrate in-depth knowledge of Oracle Hospitality Cruise Property Management System
• Comprehensive understanding of the product's technology stack and its enterprise interdependencies
• Provide support to end users through UAT cycles, project assignments, help desk tickets, and work orders
• Offer end-user support during the stabilization phase and ongoing operational support
• Maintain development and test lab environments mimicking production
• Create, update, and manage essential product documentation
• Gather, summarize, and integrate customer feedback to enhance user experience
• Contribute to the development of functional and technical Product Requirements Documents (PRDs)
• Assist in planning and executing product launch initiatives
• Prioritize building and maintaining positive relationships with guests
• Outline business functions and address them with software solutions
• Analyze competitive products and functionalities
• Compile methods for measuring product reliability and availability
• Assess the business impact of product reliability issues
• Troubleshoot common problems by identifying needs and solutions
• Determine essential installation and support resources and tools

What You’ll Need

Required:

• Product backlog management for defects and enhancements
• Analyzing requirements and user stories
• Estimating technology requests and conducting cost/benefit analysis
• Defining context and sketching potential solutions
• Maintaining vendor relations and adhering to product schedules
• Developing and implementing the product roadmap
• Crafting test cases for nonfunctional requirements
• Ensuring current documentation for all products
• Providing third-level production support
• Keeping current with market trends to safeguard the product's competitive edge

Desired:

• Exceptional written and verbal communication abilities
• Proficiency with MS Excel, reporting tools (Crystal preferred), and database tools (Toad\SQL Developer)
• Adaptability to change with an aptitude for adjusting to shifting priorities
• Independent research skills and knowing when to escalate issues
• Eagerness to learn and apply new technologies

Self-motivated with the ability to work autonomously or as part of a team

• Awareness of data protection regulations (GDPR, PCI, PII)
• Preferred experience in cruise and hospitality operations, including crew management, guest services, financial processes, front desk operations, and safety compliance
• At least 2 years of experience with Oracle Hospitality Cruise software
• 2 years of experience in the cruise industry or with cruise technologies
• Bachelor's Degree in Information Technology or a related field is preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Job Types: Full-time, Contract

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• project/product management: 1 year (Required)

Ability to Commute:

• Miramar, FL 33027 (Required)

Work Location: Hybrid remote in Miramar, FL 33027