Computer Operations Supervisor supervises computer operations, acting as a team resource for guidance and support on complex or unusual issues. Implements policies and procedures to perform routine tasks to maintain computer equipment and its peripherals. Being a Computer Operations Supervisor continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Analyzes and records error messages to diagnose issues and works with impacted groups to provide a timely solution. Additionally, Computer Operations Supervisor recommends potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets. May require an associate degree in a related area. Typically reports to a manager. The Computer Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Computer Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowledgeable staff in the business.
Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships.
We are looking for those who are committed to these same values.
We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar .
It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40 years!
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The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.
Salary range is $45,000-$50,000
MAJOR RESPONSIBILITIES :
EDUCATION & EXPERIENCE :
A and Apple certifications are required within 120 days of hire.
Communication and Language Skills : Ability to communicate professionally, and handle multiple customers and projects at once.
Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
Reasoning and Mathematical : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to carry out instructions furnished in written, verbal or diagram form.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS :
OUR GROWTH OPPORTUNITIES :
At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements.
Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
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