Computer Operations Supervisor supervises computer operations, acting as a team resource for guidance and support on complex or unusual issues. Implements policies and procedures to perform routine tasks to maintain computer equipment and its peripherals. Being a Computer Operations Supervisor continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Analyzes and records error messages to diagnose issues and works with impacted groups to provide a timely solution. Additionally, Computer Operations Supervisor recommends potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets. May require an associate degree in a related area. Typically reports to a manager. The Computer Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Computer Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Career Opportunity
Job Title: Computer Operations Specialist
Department: Information Systems
Site: Brooks Memorial Hospital
Shift: Days
Hours per week: 40
Job Summary:
The Computer Operations Specialist is responsible for the day to day customer support, monitoring, troubleshooting, and configuration related to end user technology needs. The Computer Operations Specialist works directly with our customers to provide support for incidents and requests that may arise while utilizing the information technologies of the health system. Some of the technologies directly supported by the Computer Operations Specialist include; Desktops, Laptops, Tablets, Thin Clients, Printers and MFD devices, peripherals such as scanners, as well as productivity applications such as Microsoft Office as well as many business healthcare applications.
The Computer Operations Specialist is a member of the overall IT team across the health systems we manage. As part of the IT team, end user support is critical to the success of the business. The Computer Operations Specialist will assist with the first-tier support for our end users, it is expected that this position will work very closely with the second-tier technicians along with the applications, security, and administrator positions to ensure long term solutions are developed and implemented from an end user day to day support perspective.
Education /
Licensure/Certification
Requirements:
Required: Associate degree in Information Technology, Computer Science or related field, or equivalent training/experience/years of related service. A valid Driver’s license. Experience/Education in supporting computer hardware and software.
Preferred: IT specific certificate in related field such as A , Network , CCT, MTA/MCSA, ITIL, etc. Experience in a customer support center environment is desired. Experience in A3 Lean and Processes Improvement.
Job Type: Full-time
Pay: $15.00 - $24.00 per hour
Schedule:
Experience:
Work Location: In person
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