Computer Operations Supervisor supervises computer operations, acting as a team resource for guidance and support on complex or unusual issues. Implements policies and procedures to perform routine tasks to maintain computer equipment and its peripherals. Being a Computer Operations Supervisor continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Analyzes and records error messages to diagnose issues and works with impacted groups to provide a timely solution. Additionally, Computer Operations Supervisor recommends potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets. May require an associate degree in a related area. Typically reports to a manager. The Computer Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Computer Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Position Overview:
The Operations Supervisor at The Federal Hotel plays a critical role in overseeing the daily operations of the front desk, ensuring that all procedures and brand standards are meticulously followed. This position is responsible for maintaining the highest level of guest service while also supporting front desk staff in conflict resolution and staffing needs. The ideal candidate will have a proven track record in hospitality management, with a keen eye for detail and a strong commitment to operational excellence.
Essential Functions:
Quality Management: Monitor and ensure the front desk operations meet the high standards of service expected at The Federal Hotel, conducting regular audits and implementing corrective actions as necessary.
Procedure and Brand Guideline Adherence: Ensure that all front desk activities comply with Choice procedures and brand guidelines, maintaining consistency and excellence in guest experiences.
Conflict Resolution: Provide support in resolving guest complaints and conflicts, working to find solutions that maintain positive guest relations and uphold the hotel’s standards.
Staffing and Training: Assist in managing staffing protocols, including scheduling, training, and development of front desk staff to ensure a knowledgeable, professional, and efficient team.
Operational Support: Work closely with other hotel departments to ensure seamless operations and guest services, identifying and addressing any areas for improvement.
Reporting: Communicate effectively with the General Manager about any issues, roadblocks, or significant incidents that could impact the department’s performance.
Qualifications:
Education and Experience: Bachelor’s degree in Hospitality Management or related field preferred. A minimum of 2 years of experience in a supervisory role within the hospitality industry, specifically in front desk or hotel operations.
Skills: Strong leadership and organizational skills, exceptional communication and interpersonal abilities, proficiency in hotel management software, and the ability to multitask effectively in a fast-paced environment.
Attributes: A commitment to excellence, a proactive approach to problem-solving, and a strong team player with the ability to lead and motivate others.
Additional Information:
The Federal Hotel is an Equal Employment Opportunity (EEO) employer dedicated to diversity and inclusion in the workplace. We welcome all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
This job description outlines the primary responsibilities of the Operations Supervisor. Please note that it is not exhaustive, and duties may evolve or additional tasks may be assigned as necessary to support the hotel’s operations and standards.
For accommodation requests, please contact HR@777gamellc.com.
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