Computer Operations Supervisor supervises computer operations, acting as a team resource for guidance and support on complex or unusual issues. Implements policies and procedures to perform routine tasks to maintain computer equipment and its peripherals. Being a Computer Operations Supervisor continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Analyzes and records error messages to diagnose issues and works with impacted groups to provide a timely solution. Additionally, Computer Operations Supervisor recommends potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets. May require an associate degree in a related area. Typically reports to a manager. The Computer Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Computer Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
Are you ready to help use your Computer System Analyst skills to help support the critical needs of our Public Sector community? Do you thrive in a dynamic team, collaborative environment, and possess a passion for developing cutting-edge cloud services? If so, we have an exciting opportunity for you! Come join VSO as a Computer System Analyst II! Let's chat and see if we are a good match!
Primary Responsibilities
• Monitor status of all LAN/WAN network infrastructure
• Respond to alarms in Spectrum and take appropriate action against/for them.
• Create incidents for network anomalies and perform call outs all hours to ensure an analyst is
aware of the situation you are reporting.
• Must be able to think quickly and make the appropriate choice for the situation with little to no
supervision.
Requirements
Required Skills:
• Work off shift; this position is for off shift once acclimated to the environment.
• Basic understanding of PC systems
• Experience assessing and documenting communication systems in accordance with NIST standards and best practices.
• Familiarity or basic understanding of routing protocols such as BGP and OSPF, TCP and UDP----- Preferred Qualifications
• Highly desirable- experience with Spectrum and help desk applications.
• Previous help desk or Tier 1 call center environment
• Network certifications are certainly considered