Computer Operations Shift Supervisor supervises and monitors the computer operations of one or more shifts. Leads the operating and monitoring of computer equipment and delegates workflow as necessary. Being a Computer Operations Shift Supervisor uses established procedures to perform routine tasks to maintain computer equipment and its peripherals. Observes peripheral equipment and error messages displayed on the monitor of the terminal to identify faulty output or machine stoppage. Additionally, Computer Operations Shift Supervisor may require an associate degree in a related area. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
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JOB TITLE: Supervisor- 2nd Shift File Operations
GOVERNMENT AGENCY: DHS USCIS Federal Contractor Position
POSITION INFORMATION: Full-Time Position
LOCATION: Essex Junction, VT
BENEFITS: Health, Dental and Vision, 401(k), Paid Federal Holidays, PTO
ITC Federal, Inc. is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
ITC is currently recruiting for a Full-time Supervisor's to support the USCIS SCOSS program in Essex Junction, VT.
The Supervisor, under the direction of an Assistant Site Manager (ASM), oversees employees and day-to-day operations, ensuring that work in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. The Supervisor tracks progress of all activities in his/her functional area, adjusts to achieve objectives, and reports the status to the ASM as appropriate. The Supervisor ensures that the SOPs for his/her area of responsibility are used, understood, and kept up-to-date, and conducts frequent internal quality audits. At least 80% of the time of a Supervisor is aligned to supervision and must demonstrate ability to mentor and nurture employees. Ability to train and demonstrate positive attitude is a must.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
THE BASIC QUALIFICATIONS FOR THIS POSITION ARE AS FOLLOWS:
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use repetitive hand motions to sort and handle documents. The employee is frequently required to reach with hands and arms.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO M/F/D/V
***Applicants selected will be subject to a Government background investigation and must meet eligibility and suitability requirements***
ITC Federal, Inc. is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
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