Working Title
Computer Operations Tech
Department
INFORMATION TECHNOLOGY SERV-ACAD
Type of Position
Classified
EEO Category
C Technicians
Job Description
To provide timely and accurate technology support services through effective network monitoring, systems monitoring,data center administration, computing equipment operations, enterprise printing, and by providing quality first level customer support to walk up and telephone inquiries.
Knowledge, skills and abilities
Demonstrated knowledge of PC workstation operation, principles and desktop functions in a centralized client/server environment and working knowledge of UNIX client/server environments. Working knowledge of network operations and monitoring in a data network communications environment. Working knowledge of computing equipment and peripherals to include laser printing systems, tape backup systems, SANs, and communication systems. Demonstrated ability to effectively communicate orally and in writing in order to explain computer related situations, resolutions, and issues to staff and customers. Ability to interact effectively with IT customers and staff. Ability to multitask.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Some experience in a dynamic, fast paced hardware, software, customer service oriented and functional technology environment.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Previous work experience and training with computing environment currently utilized by the University is preferred. Preferred individual should have previous experience in the use of formal network/software monitoring tools with previous experience in a similar hardware, software and functional environment. Preferred experience would include use of optical scanning equipment, control of Enterprise Backup systems, and High Speed Laser Printing Systems. Previous technical training in applicable computer operations, network monitoring, data networking, equivalent of A or Net certification. High School Diploma or GED.
Conditions of Employment
This is a 40-hour-per-week position. The work schedule is Thursday and Friday from 9 AM – 8 PM and Saturday and Sunday from 7 AM – 6 PM with some rotating on call. The job is onsite at the Norfolk, VA campus.
This position is considered essential personnel and may be required to work during university closings.
This position is designated as sensitive. A fingerprint-based criminal history check will be required of the final candidate.
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 31,261