• Communicate job requirements and responsibilities to all operators and dispatchers
• Assist all operators in preparing accident reports and safety violations documents
• Correct safety problems on the route/scene while documenting violations
• Liaison between all operators, clients, and organization in customer service issues
• Assist safety personnel with Department of Transportation (DOT) and/or Federal Transit Administration (FTA) compliance and recordkeeping.
• Assist in dispatching, scheduling, and miscellaneous clerical tasks as needed
• Obtain a Commercial Driver’s License (CDL) required to operate vehicles at location, maintain that license, and drive routes periodically
• Respond and investigate complaints
• Maintain timely and accurate records on service interruptions, bus changes, and other reports as assigned
• Investigate, prepare, and record reports on accidents or incidents, including handling the collection and photographing of evidence, measurements, interviewing of witnesses, and providing for alternate passenger service.
• Provide on the Road Supervision
• Review complaints with all operators; conduct interviews, pull videos, and investigate in order to respond to DDOT.
• Receives incoming calls related to the dispatch and control of vehicles and providing accurate and timely transmittal of information regarding schedules and services, including possible emergencies, accidents, and incidents
• Uses computerized routing and scheduling software program to monitor vehicles and trips. After an initial training period, employees are assigned a shift to receive calls and dispatch vehicles in accordance with established procedures
• Must use considerable independent judgment and initiative, including responses in emergency situations
• Assist operators with road calls/supervision
• At certain times, this position may be required to perform the duties of a Transit Vehicle Operator (Fixed or Paratransit)
• Perform daily dispatching and related activities; coordinate trip assignments; monitor radio communications; monitor operator adherence for show and reporting times.
• Assign vehicles to begin service each day. Review exception sheet and schedule work assignments of all operators and extra board operators.
• Perform as senior management representative after normal business hours and manage a multitude of issues and occurrences: Prepare control center for next day's operations and coordinate with maintenance for vehicle repair.
• Monitor the activities and subcontractor services provided at the transit centers. Ensure that the buildings, grounds, equipment, supplies and security systems are maintained properly, and report findings to the Operations Manager or Facilities Manager.
• Perform other duties as assigned