Computer Operations Manager is responsible for the efficient and effective management of an organization's computer operations. Implements department policies and procedures to effectively operate and maintain computer systems and peripherals. Being a Computer Operations Manager manages the operation of information system equipment including scheduling workflow, maintenance, and capacity plans. Continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Additionally, Computer Operations Manager researches and evaluates potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets. Requires a bachelor's degree. Typically reports to a director. The Computer Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Computer Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Service Delivery Manager
BUSINESS UNIT: ConstructEdge
FUNCTION: Managed Services
REPORTS TO: CIO
CLASSIFICATION: Exempt
LOCATION: Cedar Rapids, IA
EDUCATION: Bachelor’s Degree and IT Related Certifications preferred
EXPERIENCE: 5 years’ Experience in related field
Who We Are Looking For
CCR builds and delivers innovative technology solutions and products for partners local and across the globe.
We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.
Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. As a Service Delivery Manager, this role will be critical in ensuring the smooth operation and delivery of products and services to our clients. Additionally, this role will be responsible for managing client escalations, overseeing service delivery processes, and ensuring that service level agreements (SLAs) are met or exceeded. Working closely with both internal teams and clients, acting as the primary point of contact for all service-related escalations, providing leadership and direction to ensure the highest levels of customer satisfaction.
What You’ll Accomplish and Experience
Desirable Previous Experience
Why CCR
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:
Learn more about CCR and our values: https://ccr.net/about-us/
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc.