Compliance Director (Banking) jobs in Everett, WA

Compliance Director (Banking) manages operations to identify and respond to suspicious activity violating current anti-money laundering (AML) regulations as defined in the US Bank Secrecy Act (BSA) or other governmental anti-terrorist financing programs. Implements oversight systems, interdiction software, and audit processes to perform daily transaction monitoring and identify suspicious activity patterns. Being a Compliance Director (Banking) monitors activity and ensures adherence to Know your Customer (KYC) protocols and regulatory requirements for required filings and reporting. Leads investigations of suspicious activity to pursue corrective actions and ensure completion of required filings. Additionally, Compliance Director (Banking) maintains extensive knowledge of financial regulations, risk management best practices, and changing fraudulent trends to develop and implement appropriate compliance procedures. Delivers compliance training with up-to-date regulatory information and procedures to develop and guide well-informed staff. Typically requires a bachelor's degree. May have the Certified Anti Money Laundering Specialist (CAMS) certification. Typically reports to a director. The Compliance Director (Banking) typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Compliance Director (Banking) typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

H
Banking specialist
  • Heritage Bank
  • Oak Harbor, WA FULL_TIME
  • Base Salary Range : Level I-$17.52 -$20.59 -$23.66 per hourLevel II- $17.65 - $21.62 - $25.59 per hourSenior- $18.16 - $22.

    70 - $27.25 per hourDepending on qualifications and experience Customer Service Center Representative (Customer Care Banking Center Specialist) I, II or Senior may be considered.

    At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy.

    Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day.

    Position Overview : Are you a and customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes?

    Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity!Heritage Bank is seeking a Customer Care Banking Center Specialist at our Oak Harbor Branch in Oak Harbor, WA.

    Customer Care Banking Center Specialistsare a driving force of the Bank to many of our customers and non-customers alike, and we are looking for people who want more than just a job who want to make a difference in the communities where we live and work.

    Our organization has a positive core culture and a commitment to excellence through continuous improvement.Individuals on this team help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.

    Level I and II positions available depending on experience.This position is Full Time; typical schedule is Monday Friday8 : 30 a.

    m to 5 : 30 p.mand rotating Saturdays 9 : 00 a.m to 1 : 00 p.m. Flexibility is required to work to ensure adequate staffing for training or employee absences.

    The successful candidate will be able to : Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards.

    Build and maintain strong relationships with all internal and external customers. Perform and / or assist with a full range of customer service oriented telephone activities;

    responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed.

    Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource.

    Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate.

    Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits.

    Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and / or for additional research or resolution.

    Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships.

    Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities.

    Maintains accurate and up to date knowledge of the Bank’s products, services, policies and procedures as well as federal and state compliance requirements.

    Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions.

    Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance. Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities.

    Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.

    Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.

    Requirements : High School Diploma or equivalent - required. Job-specific and / or ongoing participation in Bank sponsored education may be required.

    Level I- Minimum 6 months to a year of recent experience in retail banking and / or bank operations, with emphasis on providing exceptional customer service, within a financial services and / or service center industry required.

    Level II - 2 years recent experience in retail banking, bank operations and / or a service / call center environment, with working knowledge and experience in multiple functions including online / electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems required.

    Senior -3 years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry required.

    Call center experience in a lead capacity preferred.Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service.

    Ability to maintain and manage personal composure when confronted with a difficult situation and / or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management.

    Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding / follow up or technical issues over the phone, in person and via email;

    with the ability to read, write, speak and understand English well. Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank’s products and services with confidence preferred.

    Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy;

    with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met.

    Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.

    Ability to work effectively as a team contributor on all assignments. Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.

    Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints. Flexible with and accepting of change in a fast paced environment.

    Unquestionable integrity in handling sensitive and confidential information required. General use and understanding of MS Office products (Word, Excel, Outlook);

    knowledge of telephony hardware / software and contact center specific applications preferred, with the ability to learn and adapt to new technologies quickly.

    Understanding and working knowledge of the Bank’s core processing / operating system and experience using Cisco telecommunication systems preferred.

    Working Environment / Conditions : Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.

    Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and / or rotating schedule, Saturday’s and / or extended hours, as needed.

    Physical Demands / Effort : Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone.

    Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.

    Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.

    Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment) Heritage Bank is an Equal Opportunity Employer Salary Range DisclaimerThe base salary range represents the min, mid and max of Heritage Bank’s salary range for this position.

    Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance.

    The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees.

    Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and / or bonuses.

    Street : 450 SW Bayshore DriveCity : Oak HarborZipCode : 98277

    Last updated : 2024-03-06

  • 19 Days Ago

H
Assistant Manager - Branch Banking
  • Heritage Bank
  • Coupeville, WA FULL_TIME
  • Base Salary Range Tier II $67,724.80 - $75,680.00 annual At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your...
  • 3 Days Ago

F
Personal Banking Consultant - Clearview, Snohomish
  • First Financial Northwest Bank
  • Snohomish, WA FULL_TIME
  • Bring your expertise and enthusiasm to a company that's eager to put your talents to use. Personal Banking ConsultantOur Personal Banking Consultant is an integral part of our team and uses industry e...
  • 2 Days Ago

I
Assistant Compliance Manager - Apartments
  • Indigo Real Estate
  • Lynnwood, WA FULL_TIME
  • Company OverviewAt Indigo Real Estate, we attribute much of our properties’ successes to the strengths of our team members and we are seeking a Compliance Sepcialist who is proficient in tax credit pa...
  • 23 Days Ago

P
Grants Compliance Administrator
  • Port Of Everett
  • Everett, WA FULL_TIME
  • DescriptionThe Grants Compliance Administrator is responsible for researching and developing grant opportunities for the Port, grant compliance monitoring, and the administration of federal, state and...
  • 23 Days Ago

A
Trade Compliance Manager
  • AvtechTyee
  • Everett, WA FULL_TIME
  • Come join a fun and dedicated team where you can make a real difference! AvtechTyee is committed to reducing our global environmental impact, supporting the health and safety of our employees, increas...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Compliance Director (Banking) jobs found in Everett, WA area

I
Tax-Credit Housing Compliance Specialist
  • Indigo Real Estate
  • Seattle, WA
  • Tax-Credit Compliance Specialist The Compliance Specialist works in a team under the Compliance Director with a principl...
  • 3/28/2024 12:00:00 AM

C
Fleet Compensation Manager
  • Carnival Cruise Line
  • Seattle, WA
  • **Job Description** Holland America Line has been exploring the world since 1873. Our ships offer innovative features an...
  • 3/28/2024 12:00:00 AM

D
Internal Revenue Agent (Computer Audit Specialist (CAS) - Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Seattle, WA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/28/2024 12:00:00 AM

D
Internal Revenue Agent/ Senior Revenue Agent (Examiner)- (12 Month Roster)- Amended
  • Department Of The Treasury
  • Seattle, WA
  • Duties WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LBI) DIVISION? A description of the business units can be found at:...
  • 3/27/2024 12:00:00 AM

I
Tax-Credit Housing Compliance Specialist
  • Indigo Real Estate
  • Seattle, WA
  • Job Description Job Description Tax-Credit Compliance Specialist The Compliance Specialist works in a team under the Com...
  • 3/26/2024 12:00:00 AM

C
Financial Operations Manager
  • City of Marysville, WA
  • Marysville, WA
  • Salary: $118,609.00 - $148,813.00 Annually Location : Marysville, WA Job Type: Full-time regular Job Number: 00760 Depar...
  • 3/25/2024 12:00:00 AM

H
Fleet Compensation Manager
  • Holland America Group
  • Seattle, WA
  • Job Description Holland America Line has been exploring the world since 1873. Our ships offer innovative features and en...
  • 3/25/2024 12:00:00 AM

D
AMENDED - Internal Revenue Agent (Tax Computation Specialist - Examiner) 12 MONTH ROSTER
  • Department Of The Treasury
  • Seattle, WA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/24/2024 12:00:00 AM

Everett is the county seat of and the largest city in Snohomish County, Washington, United States. It is located 25 miles (40 km) north of Seattle and is one of the main cities in the metropolitan area and Puget Sound region. Everett is the seventh-largest city in Washington state and had a total population of 103,019 at the 2010 census. The city is located at the mouth of the Snohomish River along Port Gardner Bay, an inlet of Possession Sound (itself part of Puget Sound). American settlement on the Everett peninsula began in the 1860s, with several sawmills built to serve the area's growing ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Compliance Director (Banking) jobs
$123,645 to $177,406
Everett, Washington area prices
were up 2.9% from a year ago

Compliance Director (Banking) in Lake Charles, LA
Finally, another benefit of obtaining a compliance officer certification is that regulatory compliance certifications can be utilized for career advancement.  Certifications are often a requirement for certain job postings, help to bring in a higher salary, and put a candidate above the competition.
December 23, 2019
Compliance Director (Banking) in Johnstown, PA
Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Banking CIO Outlook.
December 07, 2019
Compliance Director (Banking) in Gulfport, MS
That turnover is largely a function of the way the role has evolved within the changing regulatory environment, said Cynthia Dow, a Russell Reynolds consultant who leads its legal, regulatory and compliance officers practice.
January 20, 2020