Compliance Coordinator jobs in Rancho Cucamonga, CA

DESCRIPTION
Fit Body Boot Camp is looking for a dedicated Franchise Compliance Specialist to join our dynamic team. This role is crucial in maintaining the integrity and success of our franchise operations, ensuring compliance, and fostering positive relationships with our Franchise Partners. If you have a keen eye for detail, excellent communication skills, and a passion for supporting business success through compliance, we want to hear from you.

RESPONSIBILITIES
LEGAL & COMPLIANCE COMMUNICATIONS

• Serve as the first point of contact for franchisees seeking support in the renewal, transfer or termination of their franchise agreement
• Monitor legal correspondences and facilitate interactions with legal counsel, preparing legal notices and compliance documentation as necessary.
• Manage compliance outreach efforts, including Area Development Agreement compliance and addressing non-compliant programs or websites.
• Ability to maintain firm yet respectful communication - “hold the line” - ensuring compliance while preserving relationships.
• Utilize negotiation and conflict resolution skills to navigate disputes, aiming for resolutions that align with company policies and brand standards.

UNDERSTANDING & MANAGING CONTRACTS

• Strong comprehension of how to read, interpret, and adjust contracts, ensuring a thorough understanding of their nuances.
• Adept at constructing contracts swiftly and accurately, paying close attention to detail to avoid potential pitfalls.
• Ability to navigate the delicate aspects of contract clauses with ease, understanding their implications and how to leverage them in negotiations.
• Efficiently recall and interpret information relevant to contractual obligations and rights, applying this knowledge in practical scenarios.

PREPARATION FOR CONTRACT DISPUTES & LITIGATION

• Prepare comprehensive legal documentation and evidence for potential litigation involving contract disputes, ensuring all necessary information and correspondence are meticulously compiled.
• Coordinate closely with legal counsel to develop strategies and gather evidence for defending or pursuing claims, including identifying key contractual clauses and potential breaches.
• Understand the procedures for initiating legal action, including drafting legal briefs, notices, and other litigation documents, ensuring accuracy and compliance with legal standards.
• Stay informed on current laws and regulations affecting franchise contracts to anticipate and mitigate legal risks effectively.

TRACKING & FOLLOW-UP

• Diligently track and follow up on Agreements and Addendums to ensure compliance and up-to-date documentation.
• Monitor insurance and other essential business documentation, ensuring all franchisees meet required standards.
• Keep a keen eye on upcoming and past due renewals, actively engaging with franchisees to manage renewal processes.
• Update and maintain accurate location information changes and contact profile information, ensuring seamless communication and operations.

ADDITIONAL TASKS

• Delinquency Follow-up and Collection: Actively pursue delinquent accounts to recover overdue payments, employing various strategies to engage and motivate owners to settle their debts.
• Brand Standards Manual: Update the Brand Standards Manual on a quarterly basis to ensure that it stays current.
• Follow Up with Locations Out of Compliance with Our Brand Standards: Regularly assess franchise locations for adherence to our brand standards, initiating corrective action and support for locations found to be out of compliance.

REQUIREMENTS
The following list contains the requirements for all applicants into this role.

• Regular Video Calls and Email Communication
• Must have experience working with Google Workspace products such as: Chat & Gmail, Docs, Sheets, Drive
• Must be comfortable learning and working with new software
• Must be able to navigate priorities and multi-task in a fast-paced environment
• Must be detail-oriented and consistent
• Must be able to communicate effectively
• Must have project management skills
• Must have critical thinking skills
• Must be coachable and willing to learn
• Must be a team player and adapt to change

APPLICATION PROCESS
In order for your application to be considered, you MUST complete the One-Way VIDEO INTERVIEW.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person