Position Summary

This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

Position Responsibilities

• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Acquires and maintains current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures.
• Responsible for the maintenance of all property violations; all field activities associated with a property as it relates to the covenants.
• Assists General Manager with processing of all property invoices.
• Oversees the tracking and response to home owners' service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections for violations conducted Tuesday, Wednesday and Thursday of each week.
• Coordinates insurance requirements for properties and associated vendors and insures all required documents are submitted to FirstService Residential.
• Demonstrates a routine and effective ability to adjust to changing circumstances.
• Follows safety procedures and maintains a safe work environment.
• Assists in preparation of weekly manager's reports.
• Assists in the development of operating and capital budgets.
• Performs other job-related duties as directed.

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