Community Outreach Specialist
This position provides support to program staff by providing quality assurance, gathering resources, assisting with data entry, and developing training for the agency. Also, supports families in our community by responding to inquiries during the workday and coordinating services for those families.
ESSENTIAL FUNCTIONS
- Assist in the execution and distribution of Read to me.
- File completed Healthy Families forms (enter and upload) into appropriate files and check for accuracy.
- Provides secretarial support including typing, composing, proof reading, transcribing correspondence, policies and procedures or other materials as needed.
- Maintains staff training and enters information to keep HFA spreadsheets and SCAN trackers updated.
- Conduct QA calls with families- 1 family per staff a quarter. More calls could be completed based off Program Manager or Director requests.
- Oversee distribution of supplies and let Director know when ordering is needed.
- Attend necessary agency meetings and keep minutes for those meetings.
- Adheres to Corporations Human Resources Policies and Standard Operating Procedures
- Oversee HF Advisory Committee meetings- set up, order/prep materials, keep minutes, and tear down.
- Oversee the following reports: midmonth, due/done, and any others required by dept.
- Assist in the PQI process, conducts file reviews, summaries results, and sends to Director.
- Collaborate with Community Outreach Coordinator to assist at the SCAN Bridges of Grace location possibly 2-3 times a week.
- Support training department and work with to update independent studies.
- Cross-training to support staff in the field, including visit coverage.
- Assist with special projects as needed.
- Perform other duties as requested by Director.
QUALIFICATIONS (CORE COMPETENCIES, SKILLS AND EXPERIENCE)
- Interpersonal Skills
- Decision Making/Problem Solving
- Possess the knowledge and ability to implement Trauma-Informed Practice, Culturally Competent Practice, Family Preservation and Safety
- Possess the knowledge and ability to implement the Department of Child Services Practice Model
- Personal Accountability
- Ability to record, prepare and communicate appropriate reports
- Customer Service Skills (internal and external customers), including effective communication skills
- Must possess a valid driver’s license, proof of insurance, and demonstrate safe driving record
- Maintains strict confidentiality of client, financial, and personnel matters.
- Experience providing services via a home-based model to overburdened communities, children, and families.
- Working knowledge of attachment theory, parent-infant relationships, and effective/nurturing parenting techniques.
- An ability to build rapport and establish trusting relationships.
- Experience with and exercising humility to work with the culturally diverse populations present.
- Acceptance of individual differences.
- Knowledge of infant and child development.
- Open to reflective practice.
- Willingness to allow new staff to shadow job duties.
PHYSICAL DEMANDS
- This job operates in a professional office environment and within family homes. This role routinely uses standard office equipment.
- Ability to work under stressful conditions, to deal with volatile individuals
- Requires the ability to lift files, open filing cabinets or bend and stoop as necessary
- Climb and maneuver steps in narrow hallways and in small rooms.
- Tolerate strong odors.
- Lift and physically manipulate up to 60 pounds.
- Read printed material in poorly lighted areas.
- Operate common standard office equipment.
- Discern and evaluate sounds, interactions, and movements in various situations to determine potential for child abuse and neglect.
- Use senses of sight, hearing, and smell to evaluate the safety of the environment for children.
- May be subjected to infectious diseases, substances, and contaminated articles (bed bugs, lice, etc.).
- May be exposed to various or multiple animals within family homes.
- The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job.
TRAVEL/EXPECTED HOURS OF WORK
- Some flexibility in hours is allowed, but the employee must be available between the "core" work hours of 8a to 8p and must work 40 hours each week to maintain full-time status. Some evening and weekends hours will be necessary to meet the needs of families.
- Travel within Allen County to and from family homes is expected. Some required trainings are held outside of Allen County. Transportation of clients is expected to help improve family functioning, obtain resources, stay up to date on medical appointments and attain goals.
REQUIRED EDUCATION
- Minimum of a high school diploma or equivalent.
- Experience working with or providing developmentally appropriate services to children ages 0-3 and their parents/families.
- Must be able to attend 130 hours of Healthy Families training within six months of date of hire which may be out of town.
PREFERRED EDUCATION AND EXPERIENCE
- Infant mental health endorsement level I or II preferred.
- Bachelor’s Degree in Human Services, Social Work, Early Education, Child Development or directly related field.
- Bilingual preferred.
SCAN, Inc. is an Equal Opportunity, Affirmative Action employer