Communications Representative jobs in West Palm Beach, FL

About Us: Empowering Student-Athletes, Parents, and Coaches

At Athlete Sports Management (ASM), we envision a future where every student athlete has the tools and support they need to succeed both on and off the field. Our mission is to revolutionize the way student athletes navigate their athletic journey, from high school to college recruiting, college NIL opportunities, transfer services, alumni engagement, and beyond, by providing an innovative and comprehensive app.

We strive to be the leading platform that empowers student athletes to maximize their potential and seize every opportunity throughout their athletic career. Our app will serve as a trusted companion, offering personalized guidance, resources, and connections to ensure student athletes can make informed decisions and achieve their goals at every stage.

A day in the life (just a few of the things you may do on any given day):

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for triaging messages from our communications systems, communicating with athletes and parents, assisting the placement team, sales team, and directors, as well as managing customer requests.

• Manage incoming inquiries and messages from systems in a timely and professional manner.
• Communicate effectively with student-athletes and their parents, providing assistance and guidance throughout the recruitment process.
• Collaborate with the Placement Team to ensure accurate and up-to-date information is provided to athletes and their families on their recruiting process.
• Support the Sales Team by providing information on services offered and assisting with customer inquiries.
• Work closely with Directors to address any customer service-related issues and provide feedback for improvement.
• Process requests in accordance with company policies and procedures.
• Maintain detailed records of customer interactions and transactions.

What we are expecting from you (i.e. the qualifications you must have):

• Bachelor's degree or equivalent experience preferred.
• Knowledge of the college athletic recruitment process and NCAA guidelines and rules
• Previous experience in customer service or a related field is a plus.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of college athletics regulations beyond NCAA guidelines (e.g., NAIA, NJCAA).

What we are desiring from you (i.e. the nice-to-have qualifications):

• Experience working in the sports industry or with student-athletes.
• Proficiency in using Zendesk or similar customer service software is preferred.
• Familiarity with sports recruiting platforms and databases.
• Experience with CRM software for managing customer interactions.
• Understanding of social media platforms and their role in athlete recruitment.
• Ability to speak multiple languages to assist a diverse clientele.
• Experience in conflict resolution and handling difficult customer situations effectively.
• Passion for sports and a genuine interest in helping student-athletes succeed both academically and athletically.

What we will provide in return:

• Health insurance options
• Generous paid time off.
• Flexible work schedules with the ability to work remotely 1 day a week.
• Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools they need to achieve success and grow their career.
• A collaborative environment that fosters communication and an open-door policy.

ASM is an Equal Opportunity Employer and all applicants will be considered for employment without regard for race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to present acceptable  proof of identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.