Communications Representative coordinates, designs, and implements internal and external communications strategies and programs within the organization. Enhances the relations between company and employees, clients, government, or community. Being a Communications Representative evaluates and assists in establishing standard operating procedures. Reviews and edits communications submitted for organizational issues. Additionally, Communications Representative monitors company media and utilizes electronic publishing technology. Coordinates delivery of communications to appropriate recipients. Works closely with various business departments to ensure messages are delivered clearly and effectively. Requires a bachelor's degree. Typically reports to a manager. The Communications Representative work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Communications Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Requisition ID # 156213
Job Category: Corporate Affairs / Communication
Job Level: Individual Contributor
Business Unit: Customer & Enterprise Solutions
Work Type: Hybrid
Job Location: Oakland
Department Overview
Pacific Gas and Electric Company's Customer Communications department is responsible for the planning, development and execution of marketing, outreach activities and support materials that drive customer awareness and participation in PG&E’s varied programs and corporate initiatives around Safety, Service Reliability, and field-based activities that involve the replacement and upgrading of PG&E’s vast infrastructure. Ultimately, these communications have the purpose of preserving and strengthening PG&E’s reputation and credibility with various stakeholders including customers, the general public, regulators and employees.
Position Summary
The position is responsible for developing customer-facing materials and content strategies that support PG&E’s Customer Care Department, Vegetation Management and Electric Public Safety. The purpose of these communications is to ensure compliance and drive awareness on powerline and tree work safety. You will collaborate with subject matter experts and other marketing personnel on developing communications plans, process guidelines, editorial calendars and materials to deliver a superior customer experience. You will also be responsible for ensuring the alignment of communication plans and messaging with company goals and objectives.
This position is hybrid, working from your remote office and Oakland, CA based on business needs.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
A reasonable salary range is:
Bay Area Minimum: $114,000.00
Bay Area Maximum: $182,000.00
Job Responsibilities
Project management
Communications content strategy
Writing and copywriting
Emergency response
Qualifications
Minimum:
Desired:
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