Communications Representative jobs in Pensacola, FL

Communications Representative coordinates, designs, and implements internal and external communications strategies and programs within the organization. Enhances the relations between company and employees, clients, government, or community. Being a Communications Representative evaluates and assists in establishing standard operating procedures. Reviews and edits communications submitted for organizational issues. Additionally, Communications Representative monitors company media and utilizes electronic publishing technology. Coordinates delivery of communications to appropriate recipients. Works closely with various business departments to ensure messages are delivered clearly and effectively. Requires a bachelor's degree. Typically reports to a manager. The Communications Representative work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Communications Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Tech support representative
  • Mediacom Communications
  • Gulf Breeze, FL FULL_TIME
  • Position : Internet Technical Support Representative I

    Who we are :

    Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions.

    The services we offer faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service are a direct result of our powerful culture of growth and innovation.

    As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.

    To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.

    Take that next step toward your future and join our growing team!

    Position Overview :

    Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations.

    Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call.

    The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.

    Company Benefits :

    Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.

    You'll find all sorts of advantages to joining the Mediacom team including :

    • $1000 Sign-On Bonus!
    • Company Provided Equipment!
    • Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
    • Health, vision, and dental insurance!
    • Paid vacation, holidays and flex paid time off!
    • 401K with generous company match!
    • Pay increases through self-guided training!
    • Monthly commission potential!
    • Shift differential pay increase for evening shifts!
    • Bi-weekly performance bonus opportunity!
    • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet / cable services are provided!
    • Education Enrichment up to $5,000 per year for qualified employees!
    • Employee Wellness Program!

    Position Responsibilities :

    • Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.
    • Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
    • Schedule on-site service calls when necessary.
    • Multitasking ability to talk, type, read and listen.
    • Meet or exceed attendance expectations.
    • Meet or exceed sales goals.
    • Enter Sales, upgrade, or service changes quickly and accurately.
    • Adherence to schedule.
    • Ability to adapt in a fast paced always changing environment.

    Position Experience :

    • High School Diploma or equivalent required, 2-year degree preferred.
    • 1 year of prior customer service or technical support experience; cable industry experience preferred.
    • Previous experience in an inbound call center environment preferred.
    • Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
    • Knowledge of common consumer internet software including various browsers and email platforms preferred.
    • Basic understanding of internet, networking, and email protocols.
    • Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers.
    • Effective verbal and written communication skills.
    • Ability to type 30 WPM.
    • Shift Flexibility : able to work evenings, weekends, holidays, overtime.
    • Strong problem solving or organizational skills.
    • Understanding of basic accounting mathematics.
    • Microsoft Office experience a plus.

    Get to know us : Mediacom Communications is known by our Mediacom brands, including : Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia.

    When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.

    55 million customers in 22 states and connecting them to what matters most.

    Our Awards : Mediacom is proud to have received the following recognitions : 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

    Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws.

    These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring;

    job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

    Disclaimer : When making a job offer, we consider several factors in our determination, such as years of related work experience;

    relevant skills and qualifications; education level; and certifications / licenses.

    LI-Hybrid

    Last updated : 2024-03-03

  • 23 Days Ago

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Counter sales representative
  • Mediacom Communications
  • Gulf Breeze, FL FULL_TIME
  • Position : Customer Sales & Service Representative I, Front Counter (Non-Retail) Who we are : Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and ...
  • 18 Days Ago

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Inside Relationship Representative (Cox Business)
  • Cox Communications
  • Pensacola, FL FULL_TIME
  • The best relationships are built on sincerity, authenticity and trust. Those are the relationships that move businesses and careers forward. It takes a special talent to bring them to life and we thin...
  • 3 Days Ago

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Inside Relationship Representative - Cox Business
  • Cox Communications
  • Gonzalez, FL FULL_TIME
  • Gonzalez, FL, United States19936_R202438979-223d74d2c7abf3361ab1a34864ff125fCox CommunicationsThe best relationships are built on sincerity, authenticity and trust. Those are the relationships that mo...
  • 1 Month Ago

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Inside Relationship Representative - Cox Business
  • Cox Communications
  • Pensacola, FL FULL_TIME
  • The best relationships are built on sincerity, authenticity and trust. Those are the relationships that move businesses and careers forward. It takes a special talent to bring them to life and we thin...
  • 1 Month Ago

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Call center representative
  • Mediacom Communications Corporation
  • Pensacola, FL FULL_TIME
  • Located in Gulf Breeze, FL Position : Customer Sales & Service Representative I, Front Counter (Non-Retail) Who we are : Since 1995, Mediacom Communications has become a coast-to-coast presence with o...
  • 17 Days Ago

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0 Communications Representative jobs found in Pensacola, FL area

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Ramp Agent
  • PrimeFlight Aviation Services
  • Pensacola, FL
  • INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If yo...
  • 3/27/2024 12:00:00 AM

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Driver-Class A CDL
  • Builders FirstSource
  • Pensacola, FL
  • Drives delivery vehicle and/or truck-trailer combination to transport material to customer sites. CDL driver operates ve...
  • 3/26/2024 12:00:00 AM

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Front of House - Pensacola, FL 32503
  • Tijuana Flats
  • Pensacola, FL
  • As a Tijuana Flats Team-Member, you'll ensure Tijuana Flats standards and service levels are consistently met and that a...
  • 3/26/2024 12:00:00 AM

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Front of House -Fort Walton Beach, FL 32548
  • Tijuana Flats
  • Pensacola, FL
  • As a Tijuana Flats Team-Member, you'll ensure Tijuana Flats standards and service levels are consistently met and that a...
  • 3/26/2024 12:00:00 AM

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Manager Cardiovascular Lab Services - OBL Pensacola
  • SCA Health
  • Pensacola, FL
  • Overview: Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physicia...
  • 3/26/2024 12:00:00 AM

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Aircraft Mechanic
  • PSA Airlines
  • Pensacola, FL
  • Overview: Let your career take off with PSA Airlines About PSA PSA Airlines, a wholly owned subsidiary of American Airli...
  • 3/25/2024 12:00:00 AM

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Licensed Practical Nurse (LPN)
  • VITAS Healthcare
  • Pensacola, FL
  • Job Description The LPN/LVN administers nursing care according to the plan of care to terminally ill patients admitted t...
  • 3/24/2024 12:00:00 AM

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Community Director
  • LURIN Management Services LLC
  • Pensacola, FL
  • Job Type Full-time Description Position Summary The Community Director is responsible for the successful day-to-day fina...
  • 3/24/2024 12:00:00 AM

Pensacola (/ˌpɛnsəˈkoʊlə/) is the westernmost city in the Florida Panhandle, approximately 13 miles (21 km) from the border with Alabama, and the county seat of Escambia County, in the U.S. state of Florida. As of the 2010 census, the city had a total population of 51,923, down from 56,255 at the 2000 census. Pensacola is the principal city of the Pensacola metropolitan area, which had an estimated 461,227 residents in 2012. Pensacola is a sea port on Pensacola Bay, which is protected by the barrier island of Santa Rosa and connects to the Gulf of Mexico. A large United States Naval Air Statio...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Communications Representative jobs
$52,805 to $65,875
Pensacola, Florida area prices
were up 1.5% from a year ago

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