Communications Representative jobs in New Britain, CT

Communications Representative coordinates, designs, and implements internal and external communications strategies and programs within the organization. Enhances the relations between company and employees, clients, government, or community. Being a Communications Representative evaluates and assists in establishing standard operating procedures. Reviews and edits communications submitted for organizational issues. Additionally, Communications Representative monitors company media and utilizes electronic publishing technology. Coordinates delivery of communications to appropriate recipients. Works closely with various business departments to ensure messages are delivered clearly and effectively. Requires a bachelor's degree. Typically reports to a manager. The Communications Representative work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Communications Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Communications Supervisor
  • Northwest Connecticut Public Safety Communications...
  • Waterbury, CT FULL_TIME
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective operation of emergency communication services. This position is responsible for overseeing a team of emergency dispatchers and call takers, providing guidance, support, and supervision. Supervisors must maintain a high level of professionalism and accuracy in emergency call handling, ensuring that calls are answered, processed, and dispatched promptly to the appropriate emergency responders. This position is performed with considerable independence and latitude under the direct supervision of the Director of Operations.


    About the Position
    :

    As a Communications Supervisor, you will be tasked to:

    • Supervise and manage a team of emergency dispatchers and call takers, ensuring optimal performance and adherence to established protocols and procedures.
    • Provide guidance, training, and ongoing coaching to call takers and dispatchers, promoting professional development and fostering a positive work environment.
    • Monitor and evaluate performance metrics, such as call answer times, call response times, and accuracy thereof, to identify areas for improvement and implement corrective measures.
    • Maintain up-to-date knowledge of emergency response protocols, procedures, and regulations, and ensure that staff members are trained and compliant.
    • Coordinate and prioritize incoming emergency calls, ensuring employees dispatch appropriate resources to the scene in a timely manner, considering factors such as location, nature of the emergency, and availability of units.
    • Communicate effectively with emergency responders, providing critical information, updates, and directions to ensure an appropriate and efficient response.
    • Communicate with members of the public, subordinates, peers, and supervisors; interpret, answer, and explain operational and procedural questions.
    • Receive complaints and commendations from both internal and external customers and initiate an initial investigation or review into any complaints received; report back to the complainant as appropriate or directed.
    • Monitor and operate computer-aided dispatch (CAD) systems, radio communications, and other relevant equipment to support emergency response activities.
    • Perform initial troubleshooting on any reported system or equipment issues and report appropriate failure to the correct person(s).
    • Handle escalated and complex emergency calls, demonstrating professionalism, empathy, and the ability to make quick and accurate decisions.
    • Collaborate with other emergency services agencies, such as police, fire, and medical personnel, to coordinate multi-agency responses during major incidents or disasters.
    • Review statistical data that outlines center and employee performance; adjust schedules as necessary to achieve performance goals.
    • Maintain accurate records, logs, and reports related to emergency calls, incidents, and staff performance.
    • Document any employee incidents or interventions to assist in maintaining records of coaching, training, or areas requiring retraining.
    • Mentor new and existing employees on the application of policy and procedure through briefings with the employees.
    • Stay informed about advancements in emergency communications technology and best practices and make recommendations for system upgrades or process improvements as needed.
    • Perform miscellaneous job-related duties as assigned.

    Job Requirements

    • Previous experience:
      • Internal Applicants:
        • Two years of professional experience at NWCTPS and a minimum of one (1) year in the role of Dispatcher or
        • One year of professional experience at NWCTPS and a minimum of three (3) years of external experience in a public safety communications center or
        • One year of professional experience at NWCTPS and a minimum of two (2) years of external experience in a supervisory capacity for a Public Safety Agency
      • External Applicants:
        • A minimum of three (3) years of external experience in a supervisory capacity for a Public Safety Agency (Police/Fire/EMS) or
        • A minimum of five (5) years of external experience in a public safety (Police/Fire/EMS) communications center.
    • High school diploma or equivalent; additional education or training in emergency communications or a related field is preferred.
    • Strong leadership and supervisory skills, with the ability to motivate and inspire a team.
    • Excellent verbal and written communication skills, including active listening and clear articulation.
    • Exceptional ability to handle high-stress situations and make critical decisions quickly and accurately.
    • Proficient in operating computer-aided dispatch (CAD) systems and other emergency communications equipment.
    • In-depth knowledge of emergency response protocols, procedures, and regulations.
    • Ability to multitask and prioritize effectively, ensuring a timely and appropriate response to emergency situations.
    • Strong problem-solving and decision-making skills, with the ability to remain calm and composed under pressure.
    • Exceptional attention to detail and accuracy in documenting and recording information.
    • Ability to work rotating shifts, including nights, weekends, and holidays.
  • 3 Days Ago

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Communications Specialist
  • ArmyRecruiting Albany
  • Middletown, CT FULL_TIME
  • The U.S. Army is at the forefront of communications technology and bolsters one of the most robust communications networks on the planet. As a communications technician in 1 of the 25 Army technical c...
  • Just Posted

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Communications Specialist
  • ArmyRecruiting Albany
  • Waterbury, CT FULL_TIME
  • The U.S. Army is at the forefront of communications technology and bolsters one of the most robust communications networks on the planet. As a communications technician in 1 of the 25 Army technical c...
  • 1 Day Ago

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Communications Supervisor
  • Northwest CT Public Safety Communication Center
  • Waterbury, CT FULL_TIME
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective operation of emergency communication services. This position is responsible for overs...
  • 6 Days Ago

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Aerial Telecommunications Ground Hand
  • A to B Communications LLC
  • Berlin, CT FULL_TIME
  • A to B Communications is a full service communications contractor with a current opening for Telecommunications Ground Hand. What you’ll do: Learn to safely drive and operate a bucket truck and other ...
  • 19 Days Ago

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Fiber Splicer
  • MasTec Communications Group
  • Meriden, CT FULL_TIME
  • OverviewAs a Fiber Splicer, you will have the opportunity to utilize your skill set, work in a safety-minded environment, and join us in expanding technology for a better community. Responsibilities* ...
  • 23 Days Ago

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0 Communications Representative jobs found in New Britain, CT area

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Class A Drivers
  • The Judge Group
  • New Britain, CT
  • Garelick Farms has an immediate job opening(s) for Driver (class A), Operate a straight truck, tractor-trailer, or doubl...
  • 3/28/2024 12:00:00 AM

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Driver Class A
  • The Judge Group
  • New Britain, CT
  • GENERAL PURPOSE Operate a straight truck, tractor-trailer, or double trailer. Deliver products or assets in a safe and t...
  • 3/28/2024 12:00:00 AM

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HMA Utility Person
  • CRH Plc.
  • New Britain, CT
  • Job ID: 493607 Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our sta...
  • 3/28/2024 12:00:00 AM

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Class A Drivers
  • Dairy Farmers of America
  • New Britain, CT
  • Garelick Farms has an immediate job opening(s) for Driver (class A), Operate a straight truck, tractor-trailer, or doubl...
  • 3/27/2024 12:00:00 AM

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Program Director
  • Gilead Community Services Incorporated
  • New Britain, CT
  • GILEAD - Program Director-OP/IOP PDNew Britain, CT, USA Req #943Monday, January 22, 2024Established in 1968, Gilead has ...
  • 3/27/2024 12:00:00 AM

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Registered Nurse, Cardiac Rehab, Per Diem
  • Echn
  • New Britain, CT
  • POSITION SUMMARY: The Cardiac Rehab Staff Nurse reports to the MMH Cardiac Rehabilitation Site Manager.# The Registered ...
  • 3/26/2024 12:00:00 AM

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Board Certified Behavior Analyst (BCBA)
  • Inbloom Autism Services
  • New Britain, CT
  • Overview: We are looking to hire ambitious BCBAs at our Learning Centers who want to advance in their careers, look forw...
  • 3/24/2024 12:00:00 AM

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Sourcing Manager
  • Peter Paul Electronics Co., Inc.
  • New Britain, CT
  • Job Description Job Description Position Overview – We are seeking an experienced and strategic Sourcing Manager to join...
  • 3/24/2024 12:00:00 AM

New Britain is a city in Hartford County, Connecticut, United States. It is located approximately 9 miles (14 km) southwest of Hartford. According to 2010 Census, the population of the city is 73,206. Among the southernmost of the communities encompassed within the Hartford-Springfield Knowledge Corridor metropolitan region, New Britain is home to Central Connecticut State University and Charter Oak State College. The city's official nickname is the "Hardware City" because of its history as a manufacturing center and as the headquarters of Stanley Black & Decker. Because of its large Polish p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Communications Representative jobs
$62,947 to $78,527
New Britain, Connecticut area prices
were up 1.7% from a year ago

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