Communications Representative jobs in Greenville, SC

APPLICANTS MUST COMPLETE A FORMAL AGENCY APPLICATION. YOU MAY GO TO ANDERSONSHERIFF.ORG TO PRINT OFF AN APPLICATION. INDEED IS USED FOR CONTACTING INTERESTED APPLICANTS BUT IN ORDER TO PROCEED YOU MUST COMPLETE AN APPLICATION AND TURN IT INTO THE SHERIFFS OFFICE. WE ASK FOR A PERSONAL EMAIL IN ORDER TO FORWARD THE APPLICATION AND REQUIRED DOCUMENTS TO PROCEED WITH HIRING PROCESS.

Anderson County, SC Job Description

COMMUNICATIONS OPERATOR

GENERAL SUMMARY
The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency assistance, relay information for dispatch or transfer calls appropriately, and perform administrative support tasks as required.
ESSENTIAL DUTIES & RESPONSIBILITIES
This job description intends to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees perform job-related tasks other than those specifically presented in this description.

• Ability to deal with high call volume, as well as mental stress situations concerning life and death.
• Performs multiple tasks simultaneously; while coordinating data received by data input while utilizing three separate keyboards and mouse functions, as well as monitoring multiple computer monitors, takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
• Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; enters emergency data into computer for dispatch or transfers/connects calls to appropriate department, extension/service, or agency.
• Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on 911 hang-ups.
• Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are required.
• Contacts various other departments to resolve problems such as streetlights being out, downed street signs, roadway debris, and power outages.
• Monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person requests for services or records, monitors alarm systems at specific locations. Monitoring all activity and surroundings in the Communication Center.
• Maintains officers', fire, EMS, and other responding units' activities status always to ensure the safety of personnel involved including those working accidents, fires, hazardous incidents, and breaks.
• Enters/retrieves a variety of data into/from SLED/NCIC and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within the database; records information manually and/or on entry cards when the computer is out of service; reboots system from updates.
• Performs computer background checks on criminals; peruses records for stolen reports; manages inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by officers.
• Operates facsimile machine; sends, acknowledges, and logs faxes; issues case numbers; performs pager, phone, and/or radio knock-out tests as required.
• Provides the public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation.
• Notifies appropriate personnel and/or supervisor of critical situations, weather-related information, and problems with communications or computer equipment.
• Maintains assorted logs detailing daily activity including wrecker service, warrants, dispatching, message, NCIC entries/retrievals of information, facsimiles, and teletypes, and administrative.
• Performs administrative support duties such as replenishing various forms, changing computer papers, disseminating information to various departments, and pulling entry cards for validation. Depending on experience and willingness; ability to assist in training new hires as needed.
• Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and promote improved job performance.
• Completes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of this position; maintains files and administrative records. Files all records as needed.
• Cooperates with federal, state, and local law enforcement agencies and their officers or representatives when activities are related to investigations within the county and municipal jurisdictions.
• Performs clerical support tasks which may include shredding confidential material, locating telephone numbers and addresses, researching/contacting business/residence callouts as necessary, and maintaining key box control.
• Takes and relays messages to officers, other divisions, or local agencies; places call for officers and supervisors.
• Substitutes for co-workers during the temporary absence of same; may assist with training new dispatchers.
• May be required to work on various shifts, weekends, and/or holidays as deemed necessary.
• Performs other related duties as required.

Required Licenses or Certifications

• Must have a valid Driver’s License with no history of suspension.
• Required to obtain SC Basic Telecommunications through the SC Criminal Justice Academy, NCIC certification(s) within 6 months of hire date and maintain valid certification(s) thereafter.
• Required to obtain and maintain Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aid certifications.
• Required to attend all mandatory training and obtain all certifications specified through the training program.

Competencies for Successful Performance of Job Duties

• Working knowledge of computers and electronic data processing.
• Working knowledge of modern office practices and procedures.
• Some knowledge of accounting principles and practices
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, and the public.
• (Ability to communicate effectively both verbally and in writing.
• Ability to perform arithmetic computations accurately; ability to work under pressure and/or frequent interruptions.
• Skill in operating listed tools and equipment. Personal computer, including spreadsheet and word processing software; printer; typewriter; telephone system; ten key calculators; copier; fax machine; scanner.

Job Type: Full-time

Pay: $36,200.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical setting:

• Call center

Schedule:

• 12 hour shift

Application Question(s):

• We will need to email you some documents and testing dates. Can you please provide us a personal email that you monitor for those attachments. We can not send attachments within INDEED- add email here>
• Have you any defaulted student loans?
• Do you have a clear criminal record?

License/Certification:

• Driver's License (Required)

Work Location: In person