Communications Representative jobs in Derry, NH

Do you enjoy working within a fast-paced environment and assisting customers? Are you sales driven and tech savvy? Come join our team!

Granite State Communications is seeking qualified candidates for a Sales/Technical Service Center Representative with a successful track record in telephone and internet sales as well as first level technical support for telephone and internet customers. They will be responsible for the processing and completion of all trouble tickets, line records, service order information and other requirements of the Service Center. They will also sell the company’s services to new and existing customers, process orders from customers and answer questions.

GSC is a third-generation family-owned business—making it a tight-knit group of family-oriented, dedicated staff members. GSC cares about its employees just as much as it does its customers—providing excellent benefits, competitive pay, volunteering opportunities through its Pioneer Club, training, GSC-sponsored gatherings and events, and MORE. So, come join this well-established, supportive company and see where our shared ambition will take you.

What are the Duties and Responsibilities?

• Position requires alternating Saturday hours.
• Receives, investigates, answers questions and records customer reported troubles including testing and dispatching troubles to the appropriate individuals following established Department procedures.
• Completes trouble tickets following established Department procedures. Assists in the update of documented practices and procedures for the Service Center.
• Achieve the monthly sales objectives as set by the Company.
• Performs sales and service functions to include selling, initiating and follow up with customers in resolving issues related to service orders, bill inquiries, complaints and other inquiries. Makes sound decisions that will result in customer satisfaction.
• Prepares, processes, reviews and monitors various documents including customer contracts and change in service. Prepares and calculates balance adjustments and rates for customers.

What are we looking for?

Our ideal candidate will possess:

• 2 years of college or equivalent experience.
• 3 to 5 years related experience in sales, customer service and telecommunications including Internet.
• Understanding of computer / modem / router issues and ability to troubleshoot over the phone with customer.

What do we have to offer?

Granite State Communications offers a generous benefits package, 9 paid holidays, and accrued vacation time during your first year of service. We have a fast paced, supportive and fun work environment and many other perks.

EEO Statement

Granite State Communications is proud to be an Equal Opportunity Employer and all applicants are considered equally without regard to race, color, religion, sex, gender, national origin, age, disability or genetics.

Pay: Base Commissions

Job Type: Full-time

Pay: From $19.63 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Education:

• Associate (Preferred)

Experience:

• Customer Service/Sales: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person