Communications Representative jobs in Bellevue, WA

FLSA Status: Nonexempt

Months Per Year: 12

Employment Status: Full-Time

Work Model: Hybrid Available

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Position Description

We are looking for our next colleague to join us in supporting the university campus with our communication and customer service needs.

We are seeking a person who can craft communications to speak to diverse populations via email, website, social media, and on the telephone. This person enjoys collaborating and communicating with a wide range of people in various positions of power in support of equitable university policies and procedures.

This position will be best filled by a person who enjoys providing clear, thoughtful, and caring customer service. The candidate enjoys working independently and yet contributes and feels supported as part of a larger team. The ideal candidate can apply policy to real-world scenarios, adapt to changing needs, and manage many tasks at the same time, all while maintaining a sense of humor. This position would be great for individuals looking to pursue a degree, someone returning to the workforce after time away, and people looking to obtain work experience in an academic setting.

About SU
Founded in 1891, Seattle University is a Jesuit Catholic university located on a beautiful urban campus of more than 50 acres in Seattle’s Capitol Hill neighborhood. Our diverse and driven population is made up of more than 7,200 students enrolled in undergraduate and graduate programs within six schools and colleges. Today, Seattle University is one of 28 Jesuit universities in the United States and more than 100 around the world.

At Seattle University, we are dedicated to educating the whole person, to professional formation, and to empowering leaders for a just and humane world. We are intent on inclusive excellence, with a clear commitment to diversity, equity and inclusion in all our work, including our investments in our curriculum, pedagogy, student support, professional development, recruitment, hiring, and evaluation.

The Office of the Registrar

The Office of the Registrar is a 12-person strong and nimble team within Academic Affairs and reporting to the Office of the Provost. The department plays a key role in the student and faculty experience.
Our internal norms include honest communication, respect for each other as human beings, commitment to the mission, animated GIFs, and always striving to improve the student experience. We welcome the diversity and expression of every member of our team. We maintain a professional, fun, and supportive environment committed to a work-life balance. We regularly share food, walks, and other life experiences with each other by closing out each workweek with sharing highs/lows of our week.

Responsibilities:

Communication (40%)

• Create or revise quarterly emails, commencement emails, social media posts and fliers
• Assist with various marketing/awareness campaigns
• Draft, edit, and send quarterly emails and commencement emails
• Build preliminary annual important dates and maintain 5- year term date calendars
• Build and maintain website content
• Stay current and support technology updates related to campus communications

Service Desk Support (40%)

• Create and maintain the quarterly service desk schedule
• Lead student and staff training on the Redhawk Service Desk
• Staff daily shifts on the Redhawk Service Desk

Student Worker Supervision (15%)

• Hire, train and manage schedules and performance of customer service facing student workers.

Other duties: (5%)

• Special projects; other duties as assigned
• Everyone adapts and pitches in, keeps the office clean, loads the dishwasher, tidies up the space, and organizes celebrations (welcome, birthday, going away, big life stuff, happy hours, and just because)

Work structure

• Full time (37.5 hours/week)
• Duties will typically be performed during university business hours (Monday-Friday 8 am-4:30pm). Occasional departures from this schedule are typically limited to the first 2 days of each academic term, commencement, and limited events requiring staffing.
• In-person office in a cubicle environment with majority screen-time work
• Staff Flexwork policy allows some flexibility to work remotely one day a week, with supervisor approval after a probationary period
• This position supports the student/faculty-facing service desk requiring face-to-face, phone, and email interactions

Compensation

• $42,900-$46,500 annual salary range (MRR04)
• Medical, Vision, Dental, and Life Insurance
• Paid holidays (winter break between Christmas and New Year’s Day!), vacation time (10 days/year accrual for first 5 years), and sick time
• 403(b) retirement plan with employer contributions
• Tuition remission opportunities
• A caring set of work colleagues where you will matter as a whole person.
• Professional development opportunities
• Full list of university benefits can be found on the HR benefits page

Qualifications

Desired Experience & Skill Set

• Bachelor’s Degree in Communications, Journalism, English or a relatable field or a high school diploma plus two or more years of progressively responsible administrative office support experience in higher education and experience working with a variety of people OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Strong professional communication skills, both written and verbal with diverse population
• A demonstrated ability to design messaging especially for a large target audience
• Success working both independently and collaboratively in a nimble team environment
• Familiarity with the academic, social and/or public sector, and a passion for equity & justice
• Organized and detail-oriented – To-do lists excite you!
• Solid research and problem-solving skills – You love solving a good mystery!
• Demonstrated experience and success in managing workloads – You can juggle like a jester!
• Excellent customer service attitude and customer focus – Quality service with a smile!
• This position requires a criminal history background check.
• Experience with web management systems (TerminalFour), creating and sending email communications (Axios HQ), and managing social media accounts (Instagram and Twitter) a plus

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance:

Salary Range: $42,900- $46,500

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance:

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/