Communications Representative jobs in Baton Rouge, LA

Communications Representative coordinates, designs, and implements internal and external communications strategies and programs within the organization. Enhances the relations between company and employees, clients, government, or community. Being a Communications Representative evaluates and assists in establishing standard operating procedures. Reviews and edits communications submitted for organizational issues. Additionally, Communications Representative monitors company media and utilizes electronic publishing technology. Coordinates delivery of communications to appropriate recipients. Works closely with various business departments to ensure messages are delivered clearly and effectively. Requires a bachelor's degree. Typically reports to a manager. The Communications Representative work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Communications Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Senior Client Implementation Specialist - Cox Business
  • Cox Communications
  • Port Allen, LA FULL_TIME
  • Port Allen, LA, United States
    19936_R202438358_0-e128249539875b527dbae9879e0f07e5
    Cox Communications
    At Cox, we believe in creating outstanding experiences for our customers. That means having a team of capable, engaged people who understand the art of authentic conversation and effective communication. Of course, some of those team members also excel at such organizational talents as coordinating projects, handling inquiries, and even supporting high-functioning sales channels. The most amazing part? They are able to do all of this virtually, with minimal supervision!

    If this sounds like you, you might be a candidate for the job of Cox Business Senior Client Implementation Specialist. Stick around...we've got more to share about this inspiring - and challenging - opportunity.

    What You Will Do

    You'll be a true coordinator of Cox Business customers, as you handle the details of projects (new ones, upgrades, downgrades, transfers, and more). You'll collaborate with our sales organization on projects, taking input from customers, converting that input into an order, and getting them set up for installations and other engagements.

    You'll ensure we have all the proper documentation entered properly while serving as the glue that keeps our sales, engineering, and field partners connected. This means everything from scheduling orders to verifying the accuracy of service codes, pricing, and more. Think of yourself as the sales team's wing person, by their side with orders from the initial sale until the order is submitted.

    You do all this because of your dedication to our customers. In fact, you'll show up for our customers in a way that makes them feel like they are the only person we're working with, making sure they are satisfied with each step of their journey.

    All of this, and much more, is done from the comfy confines of your own home office, so we're looking to you to be self-starting, disciplined, and able to juggle the demands of work with the potential distractions of home. But. hey, you've been doing that for a while now, right?

    Essential Responsibilities & Duties:

    • QC Complex Orders: Perform or drive OMS, ICOMS database clean-up task's completion (resolve discrepancies) during the proposal development process to drive greater order accuracy.
    • Key Complex Orders in ICOMS from CRM tool: Verify the accuracy of service codes, terms, and pricing in OMS and match OMS service to ICOMS services; enter provisioning details into Order Management System (DTW, DL, Account Codes, etc.).
    • Schedule Complex Orders in ICOMS and CRM tool: Coordinate installation dates and times with dispatch and customer, schedule customer due dates in ICOMS and OMS.
    • Field and review customer inquiries, problems, requests, and suggestions and work with Order Manager(s) to determine appropriate solutions and/or responses.
    • Contact the customer to review order details and accuracy and/or request updated documents or signatures.
    • Provide support to all Retail sales channels: Correct issues with Order Package/Sales Package (Proposal, Contacts, Forms, etc.)
    • Coordinate medium to large and/or moderately complex projects under some supervision.
    • Obtain additional Contact Information, as necessary.
    • Understands market process variances and abides by processes and regulatory knowledge as needed.
    • Understand process variances for state, local, county, and federal Government contracts, and PO management.
    • Provides and understands the unique servicing needs of Enterprise customers (i.e., customer-specific ordering forms).
    • Communicates relevant information to all internal team members, such as changes in schedule dates.
    • High level of professionalism to schedule simple orders with all customer segments, including Gold/Platinum


    What's In It for You?

    At Cox Business, we reward your hard work with meaningful benefits.

    • First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
    • We value people more than technology. That means you will work within a culture and with a team that values your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox Business strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
    • We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, and even earn an advanced degree. You will find the potential for lateral or upward career growth within the Cox family businesses, including innovative startups in transportation mobility, clean tech, and more.


    Who You Are

    As we have mentioned, you've got serious communication and customer service skills. You are comfy flying solo but also appreciate the collaboration that comes when you work with a team. You dig into details and hit deadlines out of the park.

    Qualifications

    Minimum Qualifications:

    • 7 years of experience in a related field; or a high school diploma/GED with 5 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline with 3 years of experience in a related field
    • Candidates must be in a CCI market within a one-hour (60 mins) drive to a Cox office.


    Preferred Qualifications:

    • Experience in the telecommunications industry desired
    • Works effectively with teams throughout the organization
    • Ability to meet deadlines with attention to detail.
    • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.


    Technological Proficiencies Required:

    • ICOMS
    • Optix
    • CB Force
    • Highly proficient in Microsoft Office Suite
    • CB Core and Complex product knowledge


    Join the Cox family of businesses and make your mark today!

    USD 23.17 - 34.81 per hour

    About Cox Communications

    Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

    About Cox

    Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

     

  • 22 Days Ago

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Firewatch/Holewatch Laborer
  • Machine Communications
  • Plaquemine, LA FULL_TIME
  • Perform tasks involving physical labor at project sites. Under direct supervision of Site Manager, performs support to field efforts on general construction labor and maintenance tasks. RESPONSIBILITI...
  • Just Posted

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Manager Mobile Data and Insights Engagement
  • Cox Communications
  • Baton Rouge, LA FULL_TIME
  • Manager, Mobile Data and Insights Engagement As a part of the Cox Mobile line of business, the Manager, Mobile Data and Insights Engagement is a critical consulting role for the Cox Mobile Data and In...
  • Just Posted

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Project Coordinator IV
  • Machine Communications
  • Baton Rouge, LA FULL_TIME
  • • Under broad direction, is accountable for the performance and results of multiple related disciplines or sub-groups within the project function. Manages the delivery of functional objectives by prov...
  • 2 Days Ago

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Senior Wireless Network Cloud Engineer
  • Cox Communications
  • Port Allen, LA FULL_TIME
  • Port Allen, LA, United States19936_R202327922_4-e128249539875b527dbae9879e0f07e5Cox CommunicationsSUMMARYThe Wireless Engineering team leads the planning and engineering deployment of our Stand Alone ...
  • 2 Days Ago

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Client Implementation Specialist II
  • Cox Communications
  • Baton Rouge, LA FULL_TIME
  • At Cox, we believe in creating outstanding experiences for our customers. That means having a team of capable, engaged people who understand the art of authentic conversation and effective communicati...
  • 3 Days Ago

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0 Communications Representative jobs found in Baton Rouge, LA area

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Entry Level Traveling Customer Trainer
  • The Reynolds and Reynolds Company
  • Baton Rouge, LA
  • Position description: The Training Department plays a crucial role in connecting our customers to our software. The main...
  • 3/29/2024 12:00:00 AM

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Sign Language Interpreter - Community - (Baton Rouge)
  • CaptionCall
  • Baton Rouge, LA
  • Salary Range:$25-$60 (depending on location, education, and certifications) Location:Baton Rouge, LA Hours Requirement: ...
  • 3/29/2024 12:00:00 AM

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Rope Access Foreman (Level 3)
  • Bilfinger Inc.
  • Baton Rouge, LA
  • Rope Access Foreman (Level 3) Gulf of Mexico Platforms- Offshore Position Summary: Bilfinger is a leading international ...
  • 3/28/2024 12:00:00 AM

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Security System Technician
  • Acadian Total Security
  • Baton Rouge, LA
  • Regional Security System Technician (SIGN ON BONUS AVAILABLE) Acadian Total Security, a division of Acadian companies, h...
  • 3/28/2024 12:00:00 AM

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Remote Sales Representative - Work From Home
  • Symmetry Financial Group
  • Baton Rouge, LA
  • Job Description Overview: We are seeking a highly motivated and results-driven Life Insurance Sales Representative to jo...
  • 3/28/2024 12:00:00 AM

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Admissions Counselor/ Atlanta
  • Louisiana State University
  • Baton Rouge, LA
  • All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
  • 3/28/2024 12:00:00 AM

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Assistant Director Housekeeping
  • Hilton Baton Rouge
  • Baton Rouge, LA
  • Job Summary: The Assistant Director Housekeeping works closely with the Director Housekeeping to ensure efficient operat...
  • 3/25/2024 12:00:00 AM

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Remote Sales Representative Work From Home Part Time Full Time
  • Symmetry Financial Group
  • Baton Rouge, LA
  • Job Description As a Remote Sales Specialist, you'll be responsible for promptly contacting exclusive in-house leads to ...
  • 3/25/2024 12:00:00 AM

Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Communications Representative jobs
$54,775 to $68,333
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago

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