Communications Representative jobs in Anaheim, CA

Cobham is seeking an Inside Sales Representative to interact with customers and provide information in response to inquiries about accounts, products, and services. The Inside Sales Representative handles and resolves customer complaints, special orders, or returns. Answers customer’s questions regarding products or services. Provides information to current or prospective customers regarding pricing, changes in service, discontinuance and shipping. Receives and processes orders. May solicit sale of new or additional services or products.

Key Responsibilities:

• Primary Focal and Account Manager for Tier 1 OEM Accounts
• Review of Complex Purchase Orders requiring attention to detail; (route to appropriate departments for approval)
• Retrieve and accept New and Change Orders with Procurement Portals
• Attend weekly meetings with your customer to report OTD status or any orders at risk
• Receive and process orders and change orders in accordance with standard procedures
• Send customer Order Acknowledgements
• Print shippers
• Process 8130-3 forms
• Issue RMA’s (Return Material Authorization) in accordance with standard procedures
• Process returns from Receiving to testing, to repair, to Shipping back to the customer
• Route technical calls as required
• Process Workbooks and Quotes for Management
• Be an in-house Auditor as required
• Generate MTD (Month-to-Date) Reports daily and weekly to Management
• Conduct weekly balancing
• File Invoices and Job Orders documents
• Report quality ratings reports on a monthly basis
• Act as backup for other Inside Sales Team Members
• Answer telephone, greet visitors, and monitor sign-in book
• Process and distribute internal mail daily
• Other duties as assigned

• Associate’s degree from an accredited institution and 2 years’ experience in customer service in a manufacturing environment, or equivalent combination of education and experience
• Attention to detail and thorough in completing tasks
• Knowledge of principles and processes for providing customer service
• Effective interpersonal, time management and organizational skills
• Excellent verbal and written communication skills
• Computer knowledge including proficiency in MS Office Suite, Internet and e-mail; MRP/ERP

Cobham Aerospace Communications is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical and/or mental disability, military and/or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law,

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid training
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person