Communications Editor Supervisor jobs in New Britain, CT

Communications Editor Supervisor supervises a staff of editors who write, prepare, and review content to be used in company publications. Helps develop, maintain, and implement editorial policies and standards and ensure conformance. Being a Communications Editor Supervisor oversees and reviews the team's work product. Monitors accuracy and ensures documents and materials follow organizational standards and branding. Additionally, Communications Editor Supervisor manages project tasks and timelines. Manages the coordination of production and distribution activities. Requires a bachelor's degree. Typically reports to a manager. The Communications Editor Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Communications Editor Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Communications Supervisor
  • Northwest Connecticut Public Safety Communications...
  • Waterbury, CT FULL_TIME
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective operation of emergency communication services. This position is responsible for overseeing a team of emergency dispatchers and call takers, providing guidance, support, and supervision. Supervisors must maintain a high level of professionalism and accuracy in emergency call handling, ensuring that calls are answered, processed, and dispatched promptly to the appropriate emergency responders. This position is performed with considerable independence and latitude under the direct supervision of the Director of Operations.


    About the Position
    :

    As a Communications Supervisor, you will be tasked to:

    • Supervise and manage a team of emergency dispatchers and call takers, ensuring optimal performance and adherence to established protocols and procedures.
    • Provide guidance, training, and ongoing coaching to call takers and dispatchers, promoting professional development and fostering a positive work environment.
    • Monitor and evaluate performance metrics, such as call answer times, call response times, and accuracy thereof, to identify areas for improvement and implement corrective measures.
    • Maintain up-to-date knowledge of emergency response protocols, procedures, and regulations, and ensure that staff members are trained and compliant.
    • Coordinate and prioritize incoming emergency calls, ensuring employees dispatch appropriate resources to the scene in a timely manner, considering factors such as location, nature of the emergency, and availability of units.
    • Communicate effectively with emergency responders, providing critical information, updates, and directions to ensure an appropriate and efficient response.
    • Communicate with members of the public, subordinates, peers, and supervisors; interpret, answer, and explain operational and procedural questions.
    • Receive complaints and commendations from both internal and external customers and initiate an initial investigation or review into any complaints received; report back to the complainant as appropriate or directed.
    • Monitor and operate computer-aided dispatch (CAD) systems, radio communications, and other relevant equipment to support emergency response activities.
    • Perform initial troubleshooting on any reported system or equipment issues and report appropriate failure to the correct person(s).
    • Handle escalated and complex emergency calls, demonstrating professionalism, empathy, and the ability to make quick and accurate decisions.
    • Collaborate with other emergency services agencies, such as police, fire, and medical personnel, to coordinate multi-agency responses during major incidents or disasters.
    • Review statistical data that outlines center and employee performance; adjust schedules as necessary to achieve performance goals.
    • Maintain accurate records, logs, and reports related to emergency calls, incidents, and staff performance.
    • Document any employee incidents or interventions to assist in maintaining records of coaching, training, or areas requiring retraining.
    • Mentor new and existing employees on the application of policy and procedure through briefings with the employees.
    • Stay informed about advancements in emergency communications technology and best practices and make recommendations for system upgrades or process improvements as needed.
    • Perform miscellaneous job-related duties as assigned.

    Job Requirements

    • Previous experience:
      • Internal Applicants:
        • Two years of professional experience at NWCTPS and a minimum of one (1) year in the role of Dispatcher or
        • One year of professional experience at NWCTPS and a minimum of three (3) years of external experience in a public safety communications center or
        • One year of professional experience at NWCTPS and a minimum of two (2) years of external experience in a supervisory capacity for a Public Safety Agency
      • External Applicants:
        • A minimum of three (3) years of external experience in a supervisory capacity for a Public Safety Agency (Police/Fire/EMS) or
        • A minimum of five (5) years of external experience in a public safety (Police/Fire/EMS) communications center.
    • High school diploma or equivalent; additional education or training in emergency communications or a related field is preferred.
    • Strong leadership and supervisory skills, with the ability to motivate and inspire a team.
    • Excellent verbal and written communication skills, including active listening and clear articulation.
    • Exceptional ability to handle high-stress situations and make critical decisions quickly and accurately.
    • Proficient in operating computer-aided dispatch (CAD) systems and other emergency communications equipment.
    • In-depth knowledge of emergency response protocols, procedures, and regulations.
    • Ability to multitask and prioritize effectively, ensuring a timely and appropriate response to emergency situations.
    • Strong problem-solving and decision-making skills, with the ability to remain calm and composed under pressure.
    • Exceptional attention to detail and accuracy in documenting and recording information.
    • Ability to work rotating shifts, including nights, weekends, and holidays.
  • 4 Days Ago

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Communications Supervisor
  • Northwest CT Public Safety Communication Center
  • Waterbury, CT FULL_TIME
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective operation of emergency communication services. This position is responsible for overs...
  • 7 Days Ago

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PHOTOGRAPHER/ EDITOR - WFSB
  • Gray Television
  • Rocky Hill, CT FULL_TIME
  • About Gray Television: Gray Television is a leading media company that owns and operates high-quality stations in 113 television markets that collectively reach 36 percent of US television households....
  • 4 Days Ago

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Communications Specialist
  • ArmyRecruiting Albany
  • Middletown, CT FULL_TIME
  • The U.S. Army is at the forefront of communications technology and bolsters one of the most robust communications networks on the planet. As a communications technician in 1 of the 25 Army technical c...
  • 1 Day Ago

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Communications Specialist
  • ArmyRecruiting Albany
  • Waterbury, CT FULL_TIME
  • The U.S. Army is at the forefront of communications technology and bolsters one of the most robust communications networks on the planet. As a communications technician in 1 of the 25 Army technical c...
  • 2 Days Ago

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Aerial Telecommunications Ground Hand
  • A to B Communications LLC
  • Berlin, CT FULL_TIME
  • A to B Communications is a full service communications contractor with a current opening for Telecommunications Ground Hand. What you’ll do: Learn to safely drive and operate a bucket truck and other ...
  • 20 Days Ago

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0 Communications Editor Supervisor jobs found in New Britain, CT area

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Communications Supervisor
  • Northwest CT Public Safety Communication Center
  • Waterbury, CT
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective opera...
  • 3/28/2024 12:00:00 AM

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HR Clerk (Intern)
  • The Judge Group
  • Bloomfield, CT
  • Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innov...
  • 3/28/2024 12:00:00 AM

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Clinical Services Supervisor
  • The Village
  • Manchester, CT
  • Do you love to work directly with children ages 5-12 and their families, helping them to be successful at home, in schoo...
  • 3/27/2024 12:00:00 AM

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HR Clerk (Intern)
  • Campbell Arnott
  • Bloomfield, CT
  • Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innov...
  • 3/27/2024 12:00:00 AM

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Customer Service Consultant
  • Thomaston Savings Bank
  • Thomaston, CT
  • Job Description Job Description POSITION: As an employee of the Contact Center you will: Answer & greet all incoming ban...
  • 3/26/2024 12:00:00 AM

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Customer Service Consultant
  • Thomaston Savings Bank
  • Waterbury, CT
  • Job Description Job Description POSITION: As an employee of the Contact Center you will: Answer & greet all incoming ban...
  • 3/26/2024 12:00:00 AM

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Sales Manager
  • Ultimate Staffing
  • Milford, CT
  • Ultimate Staffing is thrilled to collaborate with a premier electronics manufacturer situated in the vibrant Milford, CT...
  • 3/26/2024 12:00:00 AM

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Retail Communication Specialist
  • Design Within Reach
  • Stamford, CT
  • **Retail Communication Specialist** at Design Within Reach Stamford, CT Herman Miller Retail is looking for a Retail Com...
  • 3/26/2024 12:00:00 AM

New Britain is a city in Hartford County, Connecticut, United States. It is located approximately 9 miles (14 km) southwest of Hartford. According to 2010 Census, the population of the city is 73,206. Among the southernmost of the communities encompassed within the Hartford-Springfield Knowledge Corridor metropolitan region, New Britain is home to Central Connecticut State University and Charter Oak State College. The city's official nickname is the "Hardware City" because of its history as a manufacturing center and as the headquarters of Stanley Black & Decker. Because of its large Polish p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Communications Editor Supervisor jobs
$96,202 to $150,567
New Britain, Connecticut area prices
were up 1.7% from a year ago

Communications Editor Supervisor in Utica, NY
Based on our compensation data, the estimated salary potential for Communications Editor Supervisor will increase 22 % over 5 years.
January 04, 2020