Commercial Tire Service Manager manages the service staff to effectively meet customer requirements and minimize service related expenses. Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Being a Commercial Tire Service Manager makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Additionally, Commercial Tire Service Manager ensures that company policies are being followed with regard to safety, DOT and established operating procedures. May require a bachelor's degree in area of specialty and 4-6 years experience with extensive knowledge of auto repair and shop management skills, including scheduling, inventory purchasing, expense control and customer service. Typically reports to a store manager. The Commercial Tire Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Commercial Tire Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Purcell Tire and Service Centers leading the industry in quality products & service, operational excellence, and people development.
As a Commercial Store Manager, your mission is to ensure the overall success and performance of the store through operational excellence in every technical, financial, and logistical process and by instilling a culture of safety, quality, and professionalism to assure exceptional value for every customer.
What We Offer:
• Lucrative Compensation Package
• Performance Incentives
• Profit Sharing
• Affordable Medical, Dental, Vision
• PTO After 90 Days
• Paid Holidays
• Employee Discounts & Perks
• Employee Assistance Programs
• Flex Savings Account
• Health Savings Account
• Prescription Program
• Short-Term & Long-Term Disability
• Free Group Life and AD&D Insurance Policy
• 401K with Company Match
• Company Swag & More
What You Need:
• Prior tire sales experience a plus
• 6 -10 years previous managerial experience
• Ability to pass a background and drug screen
• Valid driver’s license
• 3yr Clean Record; No DUIs & no more than 2 moving violations
Who We're Looking For:
• Team Player
• Fair, Kind, and Respectful Individual
• Dedicated Reliable Self-Starter
• Strong Verbal & Written Communication Skills
• Aptitude to exercise judgment to organize, prioritize, and manage
• Ability to show consistency, accuracy, and follow through
• Ability to handle stress in a fast-paced, deadline-driven environment
What You’ll Do:
• Commit to continual improvement, training & professional growth
• Manage overall store performance
• Maximize sales growth and profitability
• Establish, communicate, and maintain sales & service objectives
• Ensure execution of customer service standards
• Resolve any breakdowns in customer commitments
• Enforce all company-issued policies & procedures
• Monitor operations for proper corporate image
• Monitor shop productivity, workflow, and procedures
• Emphasize efficiency, effectiveness, & safety
• Embrace Purcell’s culture of safety and performance on all jobs
• Ensure compliance on loss prevention, safety, environmental codes, & laws
• Protect company assets (inventory, cash accounts, receivables, equip & real estate)
• Lead, direct, and instruct team members
• Assign and supervise duties, tasks, and responsibilities
• Seek opportunities to mentor others
• Lead company culture through reward, motivation, counseling, and discipline
• Recruit, hire, train, and develop your team for success
• Ensure proper daily operations; invoicing, bank deposits, clean-up, restocking, & store displays
• Ensure weekly operations; shift scheduling, timecard review/approval, p-card statement
• Ensure monthly operations; performance reports, employee & manager safety meetings
• Look for opportunities to improve our products & services
• Perform physical requirements as listed in the job description
• Other essential and non-essential duties, as assigned by management
Be the Best of the Best at Purcell Tire!