Collections Specialist - Healthcare is responsible for requesting payment and collecting overdue balances from patients. Contacts patients by phone or mail to request payment and to review their account details. Being a Collections Specialist - Healthcare responds to patient questions and sets up alternative pay plans if necessary. Maintains patient account records and resolves third party payer issues. Additionally, Collections Specialist - Healthcare typically requires a high school diploma. Typically reports to a supervisor or manager. The Collections Specialist - Healthcare works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Collections Specialist - Healthcare typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
As a Collections Specialist, your role will be responsible for ensuring timely payments, managing accounts receivable, and maintaining positive client relationships. If you're detail-oriented and thrive in a fast-paced environment, apply now!
Key actions:
Establishes priorities. Identifies more and less critical activities and tasks; adjusts priorities when appropriate.
Makes preparations. Ensures that required equipment or materials are in appropriate locations to accomplish work.
Develops Schedules. Allocates enough time to complete work; avoids schedule conflicts; develops timelines and sets milestones.
Leverages Resources. Uses available resources (people, processes, departments, tools) to complete work efficiently.
Stays Focused. Uses time effectively, keeping irrelevant issues or distractions from interfering with work completion.
Job Duties:
Monitor accounts daily.
Identify outstanding account receivables.
Investigate historical data for debts and bills.
Take actions to encourage timely payments.
Resolve billing issues.
Resolve customer credit issues.
Contact clients and discuss their overdue payments
Update account status records
Prepare and present reports on collection activities and progress
Update contractors on payment status
Qualifications:
High school diploma
Problem-solving and critical-thinking skills
Excellent communication and interpersonal skills
Excel Knowledge
Preferred Qualifications: Collections experience a plus