Collections Representative jobs in Newport News, VA

ARE YOU LOOKING FOR A REWARDING CAREER? IF SO, TAKE A LEAP NOW TOWARDS THIS FANTASTIC OPPORTUNITY TO JOIN A GLOBAL BUSINESS WITH AMAZING PEOPLE!!

MAKING LIVES BETTER, ONE CONNECTION AT A TIME

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!

WE OFFER:

• Full Time Opportunities
• Hourly wages starting at $15.00/hour depending on experience, plus bonus potential!
• Hybrid work environment (combination of in-office and remote work)
• Health & Dental Benefits available after initial waiting period
• Equipment will be provided by us
• Amazing work culture where you can learn and grow
• New office, built to suit our needs
• Directly off I-64 for easy commute
• Walking distance to 23 restaurants and over 70 retail stores
• 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views
• Vibrant arts community, distinctive festivals and a rich history
• Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum

PURPOSE OF THE POSITION:

The 3rd Party Collections Professional is responsible for a variety of tasks related to customer account management, payment negotiation and collection, as well as answering general inquiries about the customer’s account.

This position is Hybrid (minimum 2 days onsite) in Hampton, Virginia. Full work at home is not available for this position.

As a 3rd Party Recovery Collector, you have the opportunity to earn commission on a monthly basis based on performance, compliance, and attendance - PLUS 25% of revenue dollars paid out after achieving seat cost. Qualifying employees are currently averaging between $1500/2000 per month in bonus incentives.

RESPONSIBILITIES

• Complete initial trace work using online tools and account systems
• Verifying consumer information
• Professionally negotiating with consumers and exploring money sources to determine the best possible arrangement
• Maximize revenue and achieve set goals and objectives
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client-specific, and corporate guidelines

REQUIRED EXPERIENCE/QUALIFICATIONS

• 1-2 years of experience working in a collections role is preferred
• Previous call center, customer service or related experience in the finance or credit industry
• Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic
• You are highly organized and professional
• Strong negotiating and customer service skills

ARE YOU A GOSLING? LET’S FIND OUT!

At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you continue reading and join our team!

• Never Satisfied – Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome.
• Able to Grow, Eager – In order to get better, you must crave to learn…continually. You have a desire to always be learning, growing personally and professionally.
• Make Others Better – Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself.
• Creativity and Innovation – Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes.
• Have Fun, Energetic – We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.

WHERE ARE WE

4410 E Claiborne Square

Hampton, VA 23666

USA

We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: @bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you!

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Hybrid work

Work Location: Hybrid remote in Hampton, VA 23666