Collections Representative jobs in Michigan

Job Summary:

A Collection Representative is responsible for taking telephone calls from consumer debtors and securing payment.

Primary Duties and Responsibilities:

• Review and analyze client, account, and consumer debtor information
• Receive inbound calls from consumer debtors and third parties
• Obtain consumer debtor full and complete information
• Identify consumer debtor reason(s) for delinquency
• Educate consumer debtor on the status of their debt and the legal process
• Secure payments
• Negotiate terms and offer solutions on debts
• Analyze and submit settlement offers on accounts
• Follow-up with consumer debtors on payments
• Update consumer debtors’ accounts for next action
• Meet and exceed company and client goals
• Comply with all federal, state and local regulations
• Comply with all office policies and procedures

Knowledge, Skills and Abilities:

• Excellent analytical, communication, negotiating and organizational skills
• Knowledge and understanding of all relevant federal, state, and local collection regulations including the Fair Debt Collection Practices Act (FDCPA) – we provide extensive training
• Ability to use standard office equipment including a computer, keyboard, copy machine, phone system and calculator
• Knowledge of Microsoft Office applications (Outlook, Word and Excel)
• Basic typing and math skills
• Ability to be self-motivated
• Desire to work with others in achieving company and client goals

Minimum Education and Experience Requirements:

• At least a high school diploma or GED required
• At least 1 year of sales experience, collections or customer service preferred

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person