Collections Representative jobs in Huntington, WV

• Culture of Respect, Expertise, Collaboration and Entrepreneurship
• Get involved with our Book Club, join one of our Steering Committees, or sign up for one of our employee events such as Game Night, Cooking Classes, and more!
• Work with a team that Supports and Respects each other at a company where Diversity, Equity, & Inclusion is a Celebrated!
• Choose your own work environment! TRAFFIX offers fully remote or work-from-home opportunities.
• If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit, and we strive for Continuous Improvement!
• Get involved with your community through our partnership with Big Brothers Big Sisters
• Enjoy Self Improvement opportunities through our Learning Management System and TRAFFIX Academy; or take advantage of our Tuition Reimbursement Program
• And of course - get paid fairly for your Experience with included Benefits! Sound good? Keep reading and APPLY TODAY!

• Communicate regularly with customers and account representatives via telephone and email related to invoice payments, updating customer information, and other customer service inquiries.
• Proactively monitor and investigate accounts to locate pertinent information to aid collection.
• Maintain accurate A/R sub-ledger.
• Analyze and reconcile complex customer accounts.
• Effective communication with customers to resolve invoice concerns and ensure prompt payment.
• Work closely with operations to achieve cash collection KPIs.
• Manage a large portfolio of customers while improving DSO (Days Sales Outstanding) and reducing delinquencies.
• Regular follow up on customer overdue accounts and escalate current or potential issues to management.
• Investigation and clearing of customer payment deductions.
• Recommend and address accounts for collection and/or bad debt allowance.
• Support various projects as required.
• Comply with all company policies, procedures, and directives from management.

• University degree or College diploma preferably in accounting related field is required.
• 3-5 years Accounts Receivables knowledge/experience
• Experience with Oracle NetSuite
• 3G knowledge is an asset.
• Proficient in MS Office (Excel)
• Excellent verbal and written communication skills
• Strong negotiation and customer service skills
• Ability to work independently in a fast-paced environment.
• Strong attention to detail, organized, efficient and able to multi-task.
• Experience in Transportation is an asset.

Department: Finance
This is a non-management position
This is a full time position