COLLECTIONS REPRESENTATIVE
Loan Servicing
CLASSIFICATION: Non-Exempt
SALARY GRADE: 4
REPORTS TO: Collections and Loss Mitigation Manager
Job Summary: This employee is responsible for various loan servicing collection and delinquency functions which require the exercise of good judgment, the application of West Virginia Housing Development Fund (the “Fund”) procedures and direct contact with the public. This employee will have access to sensitive and confidential data; therefore, confidentiality must be maintained at all times.
Essential Functions:
- Completes all collection activity in compliance with investor requirements and other regulations;
- Monitors delinquent loans through the foreclosure process, preparing delinquency reports as necessary;
- Provides borrowers counseling electronically, over the phone, or in person;
- Issues Right To Cure and other various collection letters;
- Analyzes and prepares files for account submission to the foreclosure committee
- Meets monthly call goals as required; and
- Provides support to complete any function within the Loan Servicing area as needed.
Competencies:
- Communication
- Ethics
- Computer Skills
- Organizational Skills
- Conflict Management
- Productivity
- Customer Service
- Regular Attendance
- Dependability
- Teamwork
Supervisory Responsibility: N/A
Work Environment/Physical Demands: The employee in this position may be required to sit at a desk for long periods of time. Routinely uses standard office equipment such as computers, phones, etc. Must be able to work swing shift schedule.
Required Education/Experience: High School Graduate or GED equivalent with a minimum of two years’ experience in mortgage loan collection, delinquency and/or clerical functions. Knowledge of Microsoft Office products.
Preferred Education/Experience: Additional coursework in business and experience in financial counseling beneficial.
Required Certificates/Licenses: None
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.