Coin Room Manager - Casino jobs in Hawaii

Purpose/Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Education and Experience

High school diploma or equivalent
Short-term on-the-job training

Knowledge
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills
Basic Skills

• Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
• Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning StrategiesSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• MathematicsUsing mathematics to solve problems.
• MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
• SpeakingTalking to others to convey information effectively.
• WritingCommunicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• CoordinationAdjusting actions in relation to others' actions.
• InstructingTeaching others how to do something.
• NegotiationBringing others together and trying to reconcile differences.
• PersuasionPersuading others to change their minds or behavior.
• Service OrientationActively looking for ways to help people.
• Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

Desktop Computer Skills

• InternetNavigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Work Context
Body Positioning

• Requires repetitive movement
• Requires sitting

Communication

• Requires telephone conversations
• Requires use of electronic mail
• Requires writing letters and memos
• Requires face-to-face discussions with individuals or teams
• Requires contact with others (face-to-face, by telephone, or otherwise)

Competition

• Requires competition or awareness of competitive pressures

Conflict

• Requires dealing with unpleasant, angry, or discourteous people
• Includes conflict situations

Impact of Decisions

• Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
• Opportunity to make decisions without supervision
• Requires making decisions that impact the results of co-workers, clients or the company

Level of Challenge

• Freedom to determine tasks, priorities, and goals
• Requires being exact or highly accurate
• Requires repeating the same physical activities or mental activities over and over

Pace and Scheduling

• Requires meeting strict deadlines

Personal Interaction

• Requires work with others in a group or team
• Requires work with external customers or the public

Work Setting

• Requires working indoors in environmentally controlled conditions
• Job tasks are performed in close physical proximity to other people

Task

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Schedule appointments and maintain and update appointment calendars.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Receive payment and record receipts for services.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Analyze data to determine answers to questions from customers or members of the public.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Job Type: Part-time

Pay: From $14.00 per hour

Schedule:

• Day shift
• Night shift
• Weekends as needed

Work Location: In person