Why work at Western Racquet Club? What makes us great?
We are a family-friendly private country club serving the Elm Grove-Brookfield area. The Club features one of the finest indoor and outdoor tennis facilities in the Midwest with an outdoor swimming pool and snack shop as well as indoor dining facilities.
Here at Western Racquet Club, we strive to do everything with professionalism and pride with the goal of exceeding expectations. Come be a part of our mission! Join our amazing team today!
Our service team is responsible for providing members and guests with a first-class service experience. This service begins the moment they walk through the club’s door to the time they exit the premise.
The ideal candidate must have an outgoing personality with excellent interpersonal and communication skills that enjoy going above and beyond to provide excellent hospitality and can execute all steps of table service with enthusiasm.
In addition to dining service, other duties will include side work, event setup, organizing and maintaining storage and dining areas.
Team perks include:
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Free shift meals
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Flexible schedule
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Referral program
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Free Parking
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Partial Uniform
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Networking
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Holiday Bonus (for non-seasonal staff)
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Food and beverage education
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Employee outings and activities
We have a variety of shifts available for days, evenings, weekends, and holidays. Experience working in a full-service private club is a plus, but will train the right candidate with a desire to excel.
Education and/or Experience
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One year or more related experience and/or training.
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High School diploma or GED preferred.
Job Knowledge, Core Competencies and Expectations
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Strong interpersonal as well as written and oral communication skills.
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Consistently follows all proper sanitation practices, including those related to personal hygiene.
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Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
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Promotes member satisfaction through recognition and introductions to others.
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Knowledge of and ability to perform required role during emergency situations.
Job Summary (Essential Functions) Provide beverage service to club members and guests.
Job Tasks/Duties
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Performs pre-and post-work shift duties.
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Provides immediate attention to all members and guests upon seating.
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Distributes menus, if applicable.
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Takes beverage orders; suggestively sells drinks as appropriate.
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Places order with the bartender.
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May ice glasses, add garnishes or other ingredients.
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Places beverages on trays; deliver to members and guests.
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Serves beverages.
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Checks back to ensure the satisfaction of members and guests.
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Removes empty glasses; cleans tables as required.
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Consistently follows all revenue control procedures.
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Verifies accuracy of prices, state and federal taxes, tips and other charges on all bills.
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Presents bills to members and guests; handles all cash, credit card and member charges as prescribed by standard operating procedures.
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Keeps assigned tables, lounge and bus station and other areas clean.
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Advises supervisor of complaints as they occur.
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Attends staff meetings including pre-shift (line-up) sessions as required.
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Consistently complies with all state, local and club laws and policies relating to the service of alcohol; informs manager if service to a member or guest is questionable.
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Thanks to members and guests; invites them to return.
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Completes other appropriate assignments as requested by the Beverage Manager.
Licenses and Special Requirements
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Is of legal age to serve alcoholic beverages.
Physical Demands and Work Environment
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Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
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Push, pull or lift up to 50 pounds.
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Continuous repetitive motions.
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Work in a hot, humid and noisy environment