Cloud Systems Analyst jobs in Haverhill, MA

What You'll Do

The HR Systems Analyst is responsible for ensuring the efficient operation and optimization of the organization's human resources information systems (HRIS). This position is a technical point of contact for HR Partners and Managers providing technical support, troubleshooting issues and maintaining data integrity. Collaborating with subject matter experts to implement system enhancements, testing of system changes, creation of standard operating procedures (SOPs), report writing and analyzing data flows for process improvement opportunities.

Technical Support:

• Serve as the primary point of contact for end-users regarding HR Systems related inquiries, issues, and requests.
• Provide timely and effective troubleshooting assistance to resolve system errors and user problems.
• Document and track support tickets, resolutions, and user feedback to identify recurring issues and opportunities for improvement.
• Ongoing development and maintenance of HR Operation's policies and procedures library as we evolve and as regulations change.
• Design and deliver training materials to equip HR Partners with the skills and knowledge needed to adapt to new HR systems, policies, and processes.
• Owner of HR process and compliance such as Onboarding, Time & Attendance, EEO, eI9, Affirmative Action, employment compliance, etc.
• Stay informed about industry best practices in Human Resources policies and procedures as well as regulatory changes.

System Administration:

• Assist with user access requirements and security settings.
• Conduct regular audits to ensure data accuracy and compliance with company policies and regulations.
• Assist with system upgrades, patches, and integrations with other software platforms.
• Collaborate with next level support on escalations and needed configuration changes.

Training and Documentation:

• Develop and deliver training sessions, workshops, and resources to educate HR staff and system users on HRIS functionality and best practices.
• Create and maintain user guides, FAQs, and other documentation to support self-service and knowledge sharing.

Data Management:

• Oversee data imports, exports, and system updates to ensure the accuracy and integrity of HR data.
• Collaborate with HR stakeholders to define data requirements, standards, and validation processes.
• Generate reports and analytics to support HR decision-making and compliance reporting.

Process Improvement:

• Identify opportunities to streamline HR processes and improve system efficiency through automation, workflow enhancements, and system optimization.
• Participate in cross-functional projects to implement new system features, modules, or functionalities.

What You'll Bring

• Bachelor's degree in Human Resources, Information Technology, Computer Science, or related field.
• Proven experience in HRIS administration and support.
• Ability to quickly learn and utilize new software.
• Advanced proficiency with MS Excel, Access, Word and PowerPoint. Must have intermediate level skills using pivot tables, lookups and formulas.
• Proficiency in HRIS platforms such as Ceridian-Dayforce, ADP, Workday, or similar systems.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication skills with the ability to convey technical information to non-technical users.
• Ability to work collaboratively in a team environment and independently with minimal supervision.

What We Value

• Certification in HR technology or relevant systems is a plus.