CLINICAL OUTCOMES MANAGER manages the collection and analysis of clinical outcomes data to develop clinical process improvement initiatives. Oversees staff who gather data on performance metrics and facilitates the review of clinical program effectiveness. Being a CLINICAL OUTCOMES MANAGER provides advanced analyses and reports on clinical outcomes data. Evaluates and summarizes patient data to ensure that care is provided in accordance with clinical guidelines and organizational standards. Additionally, CLINICAL OUTCOMES MANAGER identifies areas for improvement and assists leaders/physicians in developing strategies to improve performance. Requires a bachelor's degree in nursing or healthcare related area. May require a Registered Nurse (RN) license. Typically reports to a director. The CLINICAL OUTCOMES MANAGER typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a CLINICAL OUTCOMES MANAGER typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Clinical Outcomes Manager is a Registered Nurse with a Masters degree in Nursing. The competencies are clinical leadership, care environment management, and clinical outcomes management. The Clinical Outcomes Manager uses these competencies at the unit level to influence care delivery processes. The Clinical Outcomes Manager works with healthcare team members and leaders to coordinate care and manage resources with a focus on quality, patient safety, and outcomes. The Clinical Outcomes Manager partners with patients, staff and providers, as a subject matter expert, to improve outcomes and support service excellence.
Education:
Master's Degree
Experience:
Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications:
Georgia Registered Nurse License or Multistate Nursing License
Healthcare Provider (CPR)
Supervision:
Responsible for directing collaborating coordinating services provided by employees directly engaged in the provision of patient care to promote improved outcomes. No direct reports.
Qualifications:
Masters in Nursing required. Masters in Business Administration or Healthcare Management may be considered with 5 or more years' of direct nurse management experience in lieu of MSN.
Masters in Nursing (MSN) or Masters of Science in Nursing(MS) from an accredited school or university that has a CNL program recognized by the American Colleges of Nursing preferred.
Two years' experience in acute health care setting including involvement in direct patient care, educating staff, and problem solving or unit or organizational issues.
Ability to identify improvement in clinical operations and implement change and willingness to challenge established way of doing things in a constructive way.
Ability to lead, mentor and develop staff. Exemplifies a strong, positive attitude toward internal and external customers and continuous service excellence and improvement.
Excellent conflict resolution skills. Well-developed diplomatic, tact and listening skills.
Adept at using technology as a tool to support real-time education at the point of care.
Uses quality improvement methodologies to evaluate failures and patient safety practices. Skilled at delegation, oversight and evaluation of care given.
Experience with Core Measures, programs related to Hospital Acquired Conditions, Wound and Ostomy care, and Value Based Purchasing desired but not required.
Requirements:Title CLINICAL NURSE LEADER
Department NURSING UNIT
Supervisor DIRECTOR
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
ACCOUNTABILITY: Assesses, plans, implements, and directs coordinates patient care to promote and achieve optimal outcomes and improved quality for assigned cohort of patients.
CLINICIAN AND OUTCOMES MANAGER: Performs comprehensive and ongoing assessment of patient and or caregiver needs in order to plan care to optimize outcomes. Accountable for care delivered or delegated and outcomes of care for designated cohort of patients. Plans coordinates care to improve patient satisfaction, improve staff engagement and satisfaction, decrease readmission rates, improve patient outcomes, decrease errors and near misses and be proactive in avoidance of hospital acquired conditions such as CLABSI, CAUTI, HAPI, injury from falls or other events. Utilizes appropriate quality improvement tools and metrics and evidence-based information to continually improve care and outcomes.
LEADERSHIP: Develops and implements innovative plans using knowledge, skills, and leadership to create change necessary to improve patient outcomes and quality and decrease costs of healthcare. Serves as a leader in quality improvement initiatives to maximize resources and ensure provision of patient centered, evidence-based care. Participates in the development of new or revision of current nursing policies and practices. Provides leadership in implementation and evaluation of professional standards and policies that impact patient care. Participates in Tanner Professional Practice Model.
EDUCATOR: Teaches, coaches, and mentors staff related to provision of quality care and improved outcomes. Provides directly or through delegation patient education to promote optimal outcomes. Recognizes need for and actively pursues and shares new knowledge and skills as role and need of the health care system evolve in order to effect change in health practice and outcomes.
PATIENT AND CARE TEAM ADVOCATE: Adept at ensuring that patients and caregivers are well informed and included in care planning. Creates an environment where professional growth and accountability along with interdisciplinary collaboration can flourish. Partners with Nurse Manger(s) to accomplish common goals. Participates in the Tanner Professional Practice Model.
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: Master's Degree
Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications
GEORGIA REGISTERED NURSE LICENSE OR MULTISTATE NURSING LICENSE
HEALTHCARE PROVIDER (CPR)
Supervision
Responsible for directing collaborating coordinating services provided by employees directly engaged in the provision of patient care to promote improved outcomes. No direct reports.
Qualifications
Masters in Nursing (MSN) or Masters of Science in Nursing(MS) from an accredited school or university that has a CNL program recognized by the American Colleges of Nursing preferred.Masters in Business Administration or Healthcare Management may be considered with 5 or more years' of direct nurse management experience in lieu of MSN.
Certification as a Clinical Nurse Leader preferred or must be eligible and achieve within one year of hire.
Two years' experience in acute health care setting including involvement in direct patient care, educating staff, and problem solving or unit or organizational issues.
Ability to identify improvement in clinical operations and implement change and willingness to challenge established way of doing things in a constructive way.
Ability to lead, mentor and develop staff. Exemplifies a strong, positive attitude toward internal and external customers and continuous service excellence and improvement.
Excellent conflict resolution skills. Well-developed diplomatic, tact and listening skills.
Adept at using technology as a tool to support real-time education at the point of care.
Uses quality improvement methodologies to evaluate failures and patient safety practices. Skilled at delegation, oversight and evaluation of care given.
Experience with Core Measures, programs related to Hospital Acquired Conditions, Wound and Ostomy care, and Value Based Purchasing desired but not required.
Definitions
The Clinical Nurse Leader (CNL) is a Registered Nurse with a Masters degree in Nursing from a program with a specialized CNL program. The competencies unique to CNL practice are clinical leadership, care environment management, and clinical outcomes management. The CNL uses these competencies at the unit level to influence care delivery processes. The CNL works with healthcare team members and leaders to coordinate care and manage resources with a focus on quality, patient safety, and outcomes. The CNL partners with patients, staff and providers, as a subject matter expert, to improve outcomes and support service excellence.
Position Responsibilities
Contact with Others: Frequent contacts of a significant nature involving difficult negotiations and technical matters requiring thorough knowledge of organization policies or treatment, plus an ability to understand, communicate with, and to lead, and influence others to obtain willing acceptance, consent, or action. Requires a high degree of diplomacy.
Effect of Error: Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.
People Management Responsibilities
Supervisory Responsibility: Staff position which material affects the caliber of supervision throughout the organization by working closely with top management in formulating, executing, evaluating policies, and anticipating the need for adjusting policies, involving personnel, or work methods throughout the organization.
Work Environment/Physical Effort
Mental Demands: Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments.
Working Conditions: Considerable - (About 75% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): Yes
Directly works with Patients less than 12 months of age: No
Physical Effort: Considerable physical effort - Lifts, carries, or handles medium weight equipment, materials, or supplies most of day. Occasional physical effort with heavy objects (over 60 lbs.). Works in reaching or strained positions frequently.
Physical Aspects
Bending: Frequent = 34% - 66% of the time
Typing: Frequent = 34% - 66% of the time
Hearing: Constant = 67% - 100% of the time.
Visual: Constant = 67% - 100% of the time.
Speaking: Constant = 67% - 100% of the time.
Standing: Frequent = 34% - 66% of the time
Walking: Frequent = 34% - 66% of the time
Lifting up to 25 lbs.: Frequent = 34% - 66% of the time
Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time
Lifting over 60 lbs.: Occasional = 1% - 33% of the time
Carrying: Occasional = 1% - 33% of the time
Climbing: Occasional = 1% - 33% of the time
Kneeling: Occasional = 1% - 33% of the time
Tasting: Not required
Smelling: Occasional = 1% - 33% of the time
Manual Dexterity - picking, pinching with fingers etc.: Frequent = 34% - 66% of the time
Feeling (Touch) - determining temperature, texture, by touching: Frequent = 34% - 66% of the time
Reaching - above shoulder: Occasional = 1% - 33% of the time
Reaching - below shoulder: Occasional = 1% - 33% of the time
Color Vision: Occasional = 1% - 33% of the time
Balancing: Frequent = 34% - 66% of the time
Crawling: Not required
Running - in response to an emergency: Occasional = 1% - 33% of the time
Handling - seizing, holding, grasping: Frequent = 34% - 66% of the time
Squatting: Occasional = 1% - 33% of the time
Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving - Class C vehicles: Not required
Driving - CDL class vehicles: Not required
N95 Respirator usage (PPE): Occasional = 1% - 33% of the time
Hazmat suit usage (PPE): Occasional = 1% - 33% of the time
Pushing/Pulling - up to 25 lbs.: Frequent = 34% - 66% of the time
Pushing/Pulling - 25 to 60 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling - over 60 lbs. : Occasional = 1% - 33% of the time