Clinical Information System Specialist provides on-site technical support to clinicians to ensure the proper and effective use of clinical information systems and improve the delivery of patient care. Assists users with system navigation, troubleshooting and patient monitoring issues. Being a Clinical Information System Specialist collaborates with leaders across functions and disciplines to plan, implement and evaluate the effectiveness of clinical systems and services. Requires a bachelor's degree. Additionally, Clinical Information System Specialist typically reports to a supervisor or manager. The Clinical Information System Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Clinical Information System Specialist typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Position : Print SupportSpecialist
Location : Dearborn MI48126
Duration : 3 months Temp to hire
PayRate : $21 / hr
08 : 00 am to 05 : 00 pm (Mon toFri)
Roles &Responsibilities :
Responsible for the daily monitoring of device service and supplyalerts responding to and resolving service requests so deviceavailability meets service level agreements
Performs afull range of servicing and repair service procedures includingtroubleshooting diagnostics installation component replacementdevice hot swap removal and retrofits on assignedequipment
Utilizes remote support resources to resolveservice issues and minimize dispatch
Escalates issues toLevel 2 and technician resource support as necessary
Documents all service call and requestactivity using OFSC and other applications whenapplicable
Replenishes and replaces consumables andsupplies for devices at assigned locations
Responsiblefor the accurate management and maintenance of their parts supplyand asset inventories
Monitor and return unused andexcess RICOH owned supplies as PAR levels dictate
Adheres to IMACD process supporting functional tasks andcommunicating statuses in a timely manner
Demonstratestechnical expertise and good customer relation skills
Achieves expected productivity levels associated with assignedworkload and level of experience
Proactivelycommunicates to the customer the status of problemresolution
Provides regular updates including fleetstatus and performance to the Service Delivery fleetmanager(s)
Adherence to all RICOH and Customer safetyand security measures
Perform meter read or metercaptures at appropriate intervals for accurate billing
May travel between customers buildings and locations within aspecified geographic area
Manages device inventory andspares by assuring all records and required mapping isuptodate
Completes technical training on new equipmentas assigned
Supports equipment training
Supports inventory and implementation efforts
Completesall required administrative tasks in an accurate and timelymanner
Exhibits a professional appearance and positivedemeanor
Performs other duties as assigned
MinimumQualifications :
Utilizes remote support resources to resolve service issues andminimize dispatch
Escalates issues to Level 2 andtechnician resource support as necessary
Performs basicand advanced installations sets up IP addresses downloads printerdrivers and provides customer training on supporteddevices
Documents all service call and request activityusing OFSC and other applications when applicable
Replenishes and replaces consumables and supplies for devices atassigned locations
Responsible for the accuratemanagement and maintenance of their parts supply and assetinventories
Last updated : 2024-02-28
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