Clinical Administrative Coordinator jobs in Birmingham, AL

VuePoint Diagnostics is an Alabama owned, certified Portable X-ray supplier and Mobile Screening Services provider that was established to not only fill the void of a quality mobile provider in this region, but also to exceed even the highest standards our clients have. It is our goal to continually improve and provide the best possible service and support to our clients and their patients and residents.

We are seeking a highly motivated and organized Administrative Coordinator. The ideal candidate will play a vital role in supporting our office operations to maximize efficiency and ensure exceptional customer service. The Administrative Coordinator will be responsible for handling a variety of administrative tasks, including maintaining the physician database, and fax verification and processes. This position requires exceptional multitasking skills, attention to detail, and the ability to work in a fast-paced environment. 

Responsibilities: 

• Act as a point of contact for customers, providing exceptional assistance through various communication channels (phone, email, fax, etc.)
• Handle customer with empathy and patience, aiming to achieve complete customer satisfaction and retention
• Maintain accurate physician records and ensure that all customer information is current and accurate in the company database
• Generate and maintain reports, and other documentation
• Collaborate with various departments, including sales, and operations, to address customer needs and optimize service delivery processes
• Assist in administrative tasks such as data entry, filing, and general office support to contribute to the smooth operation of the office environment
• Identify opportunities for improvements in customer service processes and actively make suggestions to enhance overall customer experience
• Responsible for other regular office tasks such as ordering office supplies/lunches, booking travel arrangements, or running errands outside of the office.

Requirements:

• Associate or Bachelor’s Degree required.
• Additional certification in customer service, computer or administrative duties is a plus.
• Proven experience in a customer service role, preferably in an administrative capacity.
• Strong communication skills with the ability to listen actively and respond effectively.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Proficiency in MS Office Suite and experience with customer software is highly desirable.
• Strong teamwork and collaboration skills, driven to work effectively with cross-functional teams.
• Positive attitude, adaptable to changing priorities, and a commitment to exceeding customer expectations.
• Exceptional driving record and valid driver’s license required.

VuePoint Diagnostics, LLC is an equal opportunity employer. All qualified applicants will receive consideration for work without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors.