Client Technologies Technician, Sr. jobs in Roanoke, VA

Client Technologies Technician, Sr. maintains, repairs, and troubleshoots desktop hardware and software packages. Interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Being a Client Technologies Technician, Sr. is responsible for writing documentation to describe product corrections. Writes manual for end-users to describe installation and operating procedures. Additionally, Client Technologies Technician, Sr. requires a bachelor's degree or its equivalent. Familiar with the field's concepts, practices, and procedures. Typically reports to a manager. To be a Client Technologies Technician, Sr. typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Telecom Client Technician
  • ViaPath Technologies
  • Christiansburg, VA FULL_TIME
  • Overview

    ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. 

    Responsibilities

    • Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
    • Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
    • Prioritizing and planning of assigned service calls
    • Communicating updates associated with assigned service calls
    • Escalating problems when appropriate
    • Interacting in a professional manner with customers to foster positive relationships
    • Point of contact for FACILITY staff for any issues regarding customer account
    • Replacing telephony hardware and network components, basic maintenance practices
    • Pulling cable, mounting network devices, installing telephony hardware
    • Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
    • Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
    • Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
    • Handle special projects as assigned by Field Service Manager
    • Scheduled and/or unscheduled overtime work and callouts are to be expected
    • Energize and foster an effective and impactful team environment
    • Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
    • Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
    • Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

    Qualifications

    • High school diploma or general education degree (GED) is required.
    • Minimum of 2-4 years of related experience.
    • Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
    • Proficient in Windows OS, MS Office, and other software programs that may be required
    • Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
    • Knowledge of wiring color code and fabrication of data cabling.
    • Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
    • Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
    • The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
    • Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

    ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government.  ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.  ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 

  • 1 Month Ago

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Pest Control Technician
  • Technician
  • Rocky, VA FULL_TIME
  • Established pest control company seeking to add a technician to our fleet. Need someone dependable that works well as part of a team as well as independently. Detail oriented and good with time manage...
  • 13 Days Ago

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Measurement Technician
  • Rakhere Technologies
  • River, VA CONTRACTOR,FULL_TIME
  • RAKHERE TECHNOLOGIES is looking for a Measurement Technician to join our growing team in Greensboro, NC. RAKHERE TECHNOLOGIES is a Staffing ,Engineering & Design Services company with a proven ability...
  • 26 Days Ago

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Site Technician
  • ViaPath Technologies
  • Christiansburg, VA FULL_TIME
  • Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely indepe...
  • 2 Months Ago

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Sr. Technician
  • Exxon Mobil Gas & Corner Mart
  • Troutville, VA FULL_TIME
  • Geared for the DrivenExperienced automotive technicians wanted Interested in a rewarding career with great pay, outstanding benefits, and the opportunity to grow? Valvoline Instant Oil Change (VIOC) i...
  • 2 Days Ago

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Technician roanoke va
  • Trane Technologies
  • Roanoke, VA FULL_TIME
  • At Trane Technologies and through our businesses including Trane and Thermo King we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a su...
  • Just Posted

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0 Client Technologies Technician, Sr. jobs found in Roanoke, VA area

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Medication Technician
  • Brookdale Roanoke
  • Roanoke, VA
  • Overview: Hiring licensed med techs passionate about memory care FT shifts available on 3p-11p ($2.50 Shift differential...
  • 3/28/2024 12:00:00 AM

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Maintenance Technician
  • Berkshire Health & Rehabilitation Center
  • Vinton, VA
  • Berkshire Health & Rehabilitation Center - Interested in working in healthcare, but prefer turning wrenches? Have we got...
  • 3/28/2024 12:00:00 AM

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Pharmacy Technician
  • A-Line Staffing Solutions
  • Vinton, VA
  • A-Line Staffing is now hiring Pharmacy Technician in Vinton VA 24179. The Pharmacy Technician would be working for a For...
  • 3/27/2024 12:00:00 AM

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Radiology Technician
  • IDR Healthcare
  • Roanoke, VA
  • Join Our Radiology Team: Are you eager to be part of a team that brings healthcare directly to those who need it most? O...
  • 3/26/2024 12:00:00 AM

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Cable Technician
  • JHB-CUI
  • Roanoke, VA
  • Job Description Job Description CUI Cable is seeking a skilled and dedicated Cable Technician to join our team. As a Cab...
  • 3/26/2024 12:00:00 AM

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Technician
  • 2NSYSTEMS LLC
  • Roanoke, VA
  • Job Description Job Description Roanoke based - Field & Office position Position Summary: We are seeking a hardworking a...
  • 3/26/2024 12:00:00 AM

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Design Technician
  • Stratus Team LLC
  • Roanoke, VA
  • Job Description Job Description Ascent Engineering Group is a Consulting Engineering Firm specializing in Mechanical, El...
  • 3/25/2024 12:00:00 AM

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Generator Technician
  • Fidelity Power Systems
  • Roanoke, VA
  • Fidelity Power Systems, one of the nation's largest distributors of Kohler Generators and Power Systems, is seeking a Ge...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Technician, Sr. jobs
$67,188 to $96,630
Roanoke, Virginia area prices
were up 1.2% from a year ago