Client Technologies Technician, Sr. jobs in Pennsylvania

Client Technologies Technician, Sr. maintains, repairs, and troubleshoots desktop hardware and software packages. Interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Being a Client Technologies Technician, Sr. is responsible for writing documentation to describe product corrections. Writes manual for end-users to describe installation and operating procedures. Additionally, Client Technologies Technician, Sr. requires a bachelor's degree or its equivalent. Familiar with the field's concepts, practices, and procedures. Typically reports to a manager. To be a Client Technologies Technician, Sr. typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Manager - Client Technologies
  • Fulton Bank, N.A.
  • East Petersburg, PA FULL_TIME
  • Manager - Client Technologies
    Job Locations US-PA-East Petersburg
    Requisition ID 2024-20004 Location Name ASC - East Petersburg County Lancaster Category Technology Position Type (Portal Searching) Full-Time FLSA Status Exempt
    Value Proposition

    Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

    Overview

    Must have the ability to be onsite at our locations in East Petersburg and Lancaster, PA.

    Responsible for leading a team of skilled professionals to ensure the smooth operation, implementation, and support of client-facing technologies. Responsible for the end user experience as it relates to all client-based technologies. This role requires a strong combination of technical expertise, leadership skills, and a customer-centric approach. The range of accountabilities minimally covers hardware and software planning, hardware lifecycle management, vendor management, project management, Tier 2 problem resolution, set-up, integration, testing and installation.

    Responsibilities
      Lead and manage a team of client technology specialists, providing guidance, support, and technical expertise. Utilize performance metrics to assess individual and team performance, set performance goals, conduct regular evaluations, and identify training and development opportunities for team members.
    • Ensure timely resolution of technical issues reported by end-users, utilizing a combination of remote and on-site support. Oversee the management and maintenance of all desktop systems, including hardware, software, and peripherals. Ensure the availability, reliability, and security of desktop infrastructure, including desktop computers, laptops, printers, and other related equipment.
    • Develop and implement the strategic vision for client technologies, aligning it with the organization's overall IT strategy. This includes identifying opportunities for technology enhancements, evaluating emerging trends, and making recommendations for improvements.
    • Oversee the procurement, deployment, and retirement of desktop assets, ensuring accurate and up-to-date inventory records. Implement asset management best practices to optimize hardware and software resources and minimize costs.
    • Oversee the maintenance and optimization of client technology infrastructure, including hardware, software, and network components. Ensure proper hardware lifecycle management by monitoring equipment performance, planning for hardware upgrades, and coordinating replacements as needed to maintain the overall health of the infrastructure.
    • Collaborate with cross-functional teams to identify business requirements and translate them into technical solutions. Work closely with stakeholders to understand their needs and provide technology solutions that align with their goals.
    • Develop and maintain desktop support policies, procedures, and standards. Ensure compliance with organizational policies, industry best practices, and regulatory requirements.
    • Ensure compliance with security and privacy standards, implementing robust measures to protect client data and confidential information. Develop and enforce policies and procedures for hardware security, including regular security audits, vulnerability assessments, and ensuring proper access controls.
    • Manage vendor relationships and service level agreements to ensure the effective delivery of client technology solutions. Evaluate vendor performance and make recommendations for improvements or changes as needed.
    • Oversee client technology projects, including resource allocation, budgeting, and stakeholder management. Ensure projects are delivered on time, within budget, and meet quality standards.
    • Identify opportunities for technology modernization, process improvement, automation, and efficiency gains within the desktop support function. Proactively explore emerging technologies and industry trends to enhance desktop support services and drive innovation. Foster a culture of innovation and continuous improvement within the team. Encourage team members to explore new technologies and approaches to enhance client experiences.

    Qualifications
    Education

    Bachelor Degree or the equivalent experience. Specialty: Computer Science, Information Technology, or a related field. (Required)

    Required Experience
    • 7 or more years IT work experience including managing team(s) responsible for desktop support function.
    Preferred Experience
    • 3 or more years experience with budgeting, expense management and contract management.
    • 3 or more years experience in managing support operation in a multi-site environment.
    • 3 or more years proven experience in managing client technologies in a large-scale enterprise environment.
    Certifications

    Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are highly desirable. (Preferred)

    Knowledge, Skills, and Abilities
    • Strong technical expertise in desktop support, operating systems, hardware, software, and mobile devices.
    • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
    • Strong leadership and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
    • Strong analytical and problem-solving abilities, with a keen attention to detail.
    • Knowledge of IT service management principles and frameworks (e.g., ITIL).

    This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

    Sponsorship Statement

    As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

    EEO Statement
    Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

     

  • 1 Month Ago

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Sr. Architect, Marketing Technologies
  • Comcast Corporation
  • Philadelphia, PA FULL_TIME
  • Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions o...
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Network Engineer
  • Client First Technologies
  • Philadelphia, PA FULL_TIME
  • Company DescriptionClient First Technologies, LLC (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mob...
  • 13 Days Ago

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Sr Architecture - IT Infrastructure Cloud Compute & Container Technologies
  • enGen
  • Remote Position, PA FULL_TIME
  • Company : enGen Job Description : JOB SUMMARY This position is for an IT Infrastructure architect to drive our strategy, architectural designs, and implementations related to (1.) our public cloud com...
  • 10 Days Ago

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Client Service Rep
  • Trane Technologies Careers
  • King of Prussia, PA FULL_TIME
  • At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for...
  • 7 Days Ago

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Sr Rep, Client Processing
  • BNYM External Career Site
  • Pittsburgh, PA FULL_TIME
  • Senior Representative, Client Processing Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are ...
  • 16 Days Ago

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Tech Expert - Friction Clutch
  • Ford
  • Dearborn, MI
  • Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves an...
  • 3/27/2024 12:00:00 AM

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Display Application Technical Expert
  • Ford
  • Dearborn, MI
  • Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves an...
  • 3/27/2024 12:00:00 AM

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Switch Team Technical Expert
  • Ford
  • Dearborn, MI
  • Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves an...
  • 3/27/2024 12:00:00 AM

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ADAS Hardware Components Technical Expert
  • Ford
  • Dearborn, MI
  • Job Description In this position... We are the movers of the world and the makers of the future. We get up every day, ro...
  • 3/27/2024 12:00:00 AM

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Technical Expert
  • Kelly Science, Engineering, Technology & Telecom
  • Hauppauge, NY
  • Quality / Reliability Engineer -- Hauppauge, NY - 6 to 12 Month Contract Assignment No C2C or Sponsorship available at t...
  • 3/25/2024 12:00:00 AM

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Manufacturing Technical Expert (Stamping)
  • American Honda Motor Co Inc
  • Marysville, OH
  • At Honda, The Power of Dreams drives us to create intelligent products that enhance mobility and increase the joy in peo...
  • 3/25/2024 12:00:00 AM

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System Integration Technical Expert
  • Traxen
  • Plymouth, MI
  • We are a Plymouth, Michigan based startup, developing cutting-edge technologies for Driver Assistance and Automated Driv...
  • 3/25/2024 12:00:00 AM

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Billing Technical Expert
  • Grow Therapy
  • New York, NY
  • About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patien...
  • 3/24/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Technician, Sr. jobs
$72,529 to $104,312